our #1 most asked question:

how does soona work?

Plan a shoot in minutes - not days

Share your goals & plan your shoot in just a few steps. Select & pay for models & upgrades at this time.

(non-members pay the Studio pass for $149 per booking)

Join your shoot & approve selects in real-time

Attend the live shoot from the platform. Collaborate with your photographer & give approvals in real time.

Order assets & get edits in 24 hours

Purchase what you love for $39 per photo + editing and $93 per video clip. Get free editing & assets in 24 hours with the Standard plan.

Optimize & improve performance

Measure listing performance over time, get actionable recommendations & instantly generate brand-ready imagery using AI.

frequently asked questions about soona

still have questions?

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what's included

this pre-built photo shoot includes 6 photos that encapsulate all the angles of your product and 1 360 spin video clip to show off the details. perfect for starting or building a gallery of all your ecomm imagery needs.

packs — product on white

what is non-furniture assembly?

non-furniture assembly is the service we require when your non-furniture product ships in multiple pieces and needs to be put together to a complete stage so it's shoot ready.

non-furniture assembly

who steams my items?

Our in-studio crew will steam and prepare your items for your shoot.

steaming

can I have the hair + makeup artist style on camera?

If you would like to have the hair + makeup artist style a person on camera - please email hey@soona.co. Our team will assist in your booking process and source an artist that is comfortable being on camera to perform the tasks.

Note: an additional full body model fee will be required on top of the hair + makeup fee.

hair + makeup

when do you steam my items?

Our crew will ensure your items are steamed before your shoot begins. They will also continue to steam your items during the shoot as needed.

steaming

how do I know I need a stylist?

stylists are essential for shoots with complex shot lists and stylized inspiration images. the photographer focuses on capturing high-quality images. the stylist artfully sets up scenes and adjusts your product and props to achieve your vision.

soona requires styling for the following shoot types:

  • 5+ items styled in a single shot
  • swatches to highlight texture or color
  • food or ingredients styled with your product
  • pinned and adjusted clothing and accessories
  • bedroom scenes + other decorated lifestyle setups
  • to recreate the style of a shot you saw somewhere else

still not sure? email us at hey@soona.co with your vision or inspiration images and we’ll make a recommendation. after you book and we review your goals: we may require styling if we believe it’s essential to reaching your content goals.

styling 2

can I use ghost mannequins for a video?

Ghost mannequins are a photo-based technique and are not available with our current video offering. However, we can stitch together several photos into a GIF or stop motion for a video-like effect.

ghost mannequin

is there a maximum amount of time you spend assembling + disassembling?

there is no maximum hours for this service. since we charge per hour, we can accommodate any amount of assembly needs for your shoot.

furniture assembly

what are the mannequin measurements?

ghost mannequin

who shops for my groceries?

soona stylist shoppers will hand-select your items and drop them off at our studio before your shoot.

grocery shopping

what's included?

stay seasonally relevant and make your socials pop with this sweet Valentine’s Day pack. it includes 3 photos. a GIF. a hand model. and festive props!

packs — Valentine's Day pack

is styling included with furniture assembly?

an additional styling service is required to have your product styled in a lifestyle scene or with props during your shoot.

furniture assembly

can a stylist source special props or groceries for my shoot?

soona offers FREE props in-studio for your shoots that you can view here. Not seeing the props you want? Ship us your own!

If you're looking for fresh food, beverages or ingredients for your shoot, our stylists can source the items at local stores with our grocery shopping service for $149 + cost of goods.

styling 2

what is furniture assembly?

furniture assembly is the service we require when your furniture product ships in multiple pieces and needs to be put together to a complete stage so it's shoot ready.

furniture assembly

can press on nails get wet?

Press on manicures can withstand small amounts of water, oil, creams or other wet products before the adhesive starts to loosen. If your shoot will require the nails to have excessive exposure to water, creams, or oils, we recommend booking a custom manicure.

press on manicure

what is a soona stylist?

a soona stylist brings your vision to life by serving as an extra pair of skilled hands and creative eyes during your shoot. they efficiently execute your shot list as quickly as possible resulting in eye-grabbing imagery that truly allows your product to shine and meets your brand goals.

styling 2

what items can you steam?

We can steam mid to large size wrinkle prone items. We commonly steam:

  • Apparel
  • Bed sheets
  • Duvets
  • Pillow cases
  • Curtains
  • Table cloths
  • Fabric swatches
steaming

what if an item is out of stock or out of season?

When an item is not available, our stylist will text you to offer a substitution or skip the item. You must opt-in to texting to receive stylists’ texts. You can check item availability at major grocery stores we frequently shop at: Whole Foods, Sprouts Farmers Market, Natural Grocers, Kroger, Safeway, Trader Joes, Target Grocery, H-E-B.

grocery shopping

is hair + makeup included with a full body model?

soona models arrive with natural hair + little to no makeup. All hair + makeup is done by the models at home before they arrive.

If you wish to have the model’s hair or makeup styled professionally - you must book the hair + makeup service in addition to the full body model.

hair + makeup

how do I share assembly instructions?

Please share your product assembly instructions via email to hey@soona.co or ship them with your product and include an estimated amount of time to assemble AND disassemble in your email or instructions.

non-furniture assembly

are there other pets besides cats and dogs available?

On occasion we have other pet types beyond cats and dogs available. The other pet types available can vary. We recommend using filters during model selection to find our “other” pet types.

pet models

are there plus size ghost mannequins available?

plus size mannequins are available at select studios. please send us a note at hey@soona.co for more info.

ghost mannequin

what non-furniture products do you assemble?

non-furniture products are smaller products that may require materials such as:

  • tape
  • glue
  • scissors
  • paint & brushes 
  • needles & thread
  • staples
  • push pins
  • hooks
  • wires
  • command strips
  • nails & hammer 
  • yarns & strings 
  • dyes & fabric coloring 

non-furniture includes

  • hanging pieces & wall decor (picture frames + wall art)
  • tech devices
  • arts and crafts
  • inflatable products (paddle boards)
  • tents
  • toys

non-furniture assembly

what type of video performs best in ecommerce?

Our video menu is based on the top-performing videos on ecommerce platforms. Explore this page to determine what is best for your product and audience.

Check out our most popular video: the how-to demo. This video is perfect for your product listing and social channels! Another ecommerce favorite is our 360-spin video.

video

how can I book a stop motion video?

We have 1 stop motion pack that is available to book here. We have 3 other off menu custom stop motion options that you can view on our stop motion page.

Email us at hey@soona.co to let us know which one you'd like to book and we'll take care of the rest!

video
building your shoot
during your shoot
after your shoot
pricing
Memberships
packs
models & more
headshots for all
terms & licensing
about us

what’s included?

inside our Etsy starter pack you’ll receive 5 photos and 1 hand model. what we recommend: utilize our white and colored backgrounds to capture multiple angles. insert your brand elements. bring your product to life with your included hand model in two lifestyle settings to really give your customers a feel for what your products might look and feel like in their hands.

what’s included?

our fashion starter pack includes 9 photos + a ghost mannequin and our professional fashion stylists to perfectly convey the details and dynamism of your clothing. these assets are perfect for any application. ecommerce shop. social channels. print. catalogs. and more!

what’s included?

whether you want to focus on one product or three we take the crispiest and cleanest images of your product from all angles. stitch them together. create a 10-second video to show off your product. how does it work? if you send us 3 products we’ll create 1 spin video for each product. if you have 1 product we’ll work those angles and get you 3 different spin videos.

what is A+ content?

any brand registered in the Amazon Brand Registry can now upgrade their product details page to include A+ content - formerly known as Enhanced Brand Content. this rich set of tools can improve sales by 5.6% as it allows you to supercharge your appearance in Amazon search and improve the overall conversion rate of each product details page on Amazon. 

learn more on Amazon.com

what’s included?

inside this pack you’ll receive 10 images based on Amazon A+ Content best practices. this includes 4 images of your product on a pure white backdrop and 6 images of your product in our lifestyle settings. add your brand elements. play with props. the best part? work with our creative crew to create 2 video assets to show how your product works. utilize your included full-body model to bring your product to life. the Amazon A+ Content premium pack gives you both best practice recommendations. elevated assets. versatility. guaranteed content to convert by taking advantage of the A/B testing features available on the Amazon platform.

what to expect during your shoot:

The crew will closely follow the predetermined shot list. They will take as many photos as we can in our allotted time slot allowing you to always come back and re-shop your gallery for the standard a la carte pricing.

how do packs work?

packs are pre-defined shot lists curated by our team to meet both the creative and technical best practices of various marketplaces and industries. we’ve defined the number of assets and bundled in discounts based on platform recommendations.

what is A+ content?

any brand registered in the Amazon Brand Registry can now upgrade its product details page to include A+ content - formerly known as Enhanced Brand Content. this rich set of tools can improve sales by 5.6% as it allows you to supercharge your appearance in Amazon search and improve the overall conversion rate of each product details page on Amazon. 

learn more on Amazon.com

what’s included?

inside this pack you’ll receive 8 photos that will be delivered as 5 infographics according to Amazon A+ Content best practices. This includes 2 images of your product on a pure white background and 6 photos in lifestyle OR color backdrop. choose your own journey with your colored backdrops and an included hand model to bring your product to life. the best part? With the variety of the Amazon A+ Content Basic Pack you can take advantage of the A/B testing features available on the Amazon platform. 

need more? check out our Amazon A+ Content Premium pack which includes video and a full body model.

is product assembly included in styling?

soona crew will assemble items that take one hour to assemble. There may be additional costs incurred if your product or shoot requires significant additional prep work

FAQs

you've got questions.
we've got the answers.

not seeing your question above? please email us at hey@soona.co and we will respond within 24 hours!

a woman on the phone