our #1 most asked question:

how does soona work?

book

plan your shoot in just minutes! build your own photo or video shoot or select a pre-priced pack.

prep

finalize your shot list and select your models! ship us your products in order to get on the schedule.

attend

every shoot starts with a kickoff call. see content appear in real-time and give feedback through our live chat!

shop

only pay for what you love: $39 photos & $93 video clips. select edits during check out. get your content back in 24 hrs.

frequently asked questions about soona

still have questions?

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do I need to join my virtual shoot with a hand model?

yes! virtual shoot attendance is required so you can give live feedback and we can capture your content just the way you need it.

if you do not attend we do our best to capture your goals. if you'd like more content with the hand model after we wrap: you must create another booking and pay for the hand model service.

hand models

do hand models arrive with manicures?

the hand model service includes clean and unpolished nails that are cared for by the model themselves at home. 

your model's hands will be moisturized and cuticles trimmed. nails will be free of dirt and no longer than 1 cm in length above the fingertip.

- if a color or a standard nail look + length is desired -use our press on manicure service for $39 per model.

- if you need your products applied to a model’s nails - use our custom manicure service for $109 per model.

hand models

what kind of models are available?

our models are everyday people local to our studios - and our directory is constantly changing! log into your soona account to browse our directory at book.soona.co/directory to see what kinds of people we may have available for your shoot.

after booking, you’ll filter and select your top preferred models.

if you can’t find who you’re looking for, email us at hey@soona.co with the details of your preferred model + we will let you know what options are available.

full body models

how do soona prices compare to a modeling agency?

prices at modeling agencies can be variable and booking fees can differ from model to model. there are also usage + renewal fees to use the content after the shoot and there may be extra fees added due to contract negotiations.

at soona you pay a one-time fee that is the same for every soona model. and that’s it! there are no usage or renewal fees - so you never have to worry about where or when you can use your content!

models

do I need to join my shoot if I book a model?

yes! attendance is mandatory for all shoots with models. this is to ensure that you can give live feedback to the model(s) and we can capture your content just the way you need it.

pet models

how much experience do your models have?

we pride ourselves on bringing everyday people local to our studios into our model directory! this allows us to celebrate diversity + accessibility + inclusivity. 

our models have a wide variety of experience in production. all models have one test shoot with soona and all operate under the same soona standards and expectations.

full body models

can I talk with my stylist before a shoot?

you can communicate live with stylists during shoot kick-off calls at the start of a shoot and using the chat feature during the shoot. please provide clear shot lists and shoot goals before your shoot so our stylists can review and execute on your expectations.

if you're looking to talk to a soona team member before a shoot for production and shot list support you can use our producer service starting at $999.

stylists

are stylists creative directors?

during your shoot our stylists efficiently recreate the shot list and shoot goals you provide. our stylists follow your creative direction to setup scenes and capture your vision. stylists add an extra set of hands to your shoot + helps bring your vision to life. stylists do not define your brand's creative vision or managing your creative project. you must provide a shot list and shoot goals before your shoot for our stylists to review and follow.

stylists

what's the price of a stylist?

the price of a stylist ranges from $249-$499.

$249 = 1 - 5 price (1 hour)        
$299 = 5 - 10 price (2 hours)
$349 = 10 - 15 price (3 hours)
$499 = 15 - 25 price (4 hours)        
$499 = video (4 hours)

stylists

what’s included?

inside our Etsy starter pack you’ll receive 5 photos and 1 hand model. what we recommend: utilize our white and colored backgrounds to capture multiple angles. insert your brand elements. bring your product to life with your included hand model in two lifestyle settings to really give your customers a feel for what your products might look and feel like in their hands.

packs — Etsy starter pack

what does fashion styling include?

our fashion stylists can:

  • steaming up to 5 items per hour booked
  • pin + fit apparel on models
  • create garment + accessory flatlays

steaming for large quantities of items will require adding our steaming service. if you're looking to include a mannequin in your shoot you can book our ghost mannequin service starting at $249 for seamless floating shots of your apparel.

stylists

how many items can you steam during my shoot?

we can steam up to 20 items. more than 20 items will require multiple steaming upgrades.

steaming

how many press on colors can we book in one shoot?

as many as your shoot duration allows! expect around 15 minutes per nail change for the model to remove and reapply a new color.

press on manicure

how was soona started?

soona was founded by Liz Giorgi and Hayley Anderson after realizing how hard and expensive it is to create professional photo & video. Liz and Hayley are a dynamic founding creative team with a shared vision of using tech to enhance the work of creatives and improve access to high-quality custom content.

about us

what if I don't need a model for the entire shoot?

we suggest you make a booking dedicated to just model shots. this may mean you create two bookings - one for model photos and another for non-model photos. 

for example: if you need 16 photos with no model and 12 photos with a hand model we suggest you book one hand model shoot in the 10-15 photo range. and book another shoot without a model in the 16-25 photo range. 

if you have special shoot needs or need help with booking reach out to hey@soona.co for suggestions!

hand models

do I need to join my shoot if I book a model?

yes! attendance is mandatory for all shoots with models. this is to ensure that you can give live feedback to the model(s) and we can capture your content just the way you need it.

models

how much experience do your models have?

we pride ourselves on bringing everyday people local to our studios into our model directory. this allows us to celebrate diversity. accessibility & inclusivity. we offer a wide range of relatable models who have different levels of experience in production. all soona models undergo a test shoot and all operate under the same soona standards and expectations.

models

what’s included?

our fashion starter pack includes 9 photos + a ghost mannequin and our professional fashion stylists to perfectly convey the details and dynamism of your clothing. these assets are perfect for any application. ecommerce shop. social channels. print. catalogs. and more!

packs — fashion starter pack

what if I don’t see the color or nail shape I need?

email hey@soona.co with reference photos of your desired look. we may be able to work some soona magic and provide your request! if your desired nail look is unavailable as a press on - book with our custom manicure service to achieve your shoot goals.

press on manicure

is product assembly included in styling?

stylists can unpack and spruce up your assembled products for shoot readiness. products or props that arrive in unassembled pieces will require our $79+ non-furniture assembly or $149+ furniture assembly service.

stylists

what if I need shots above the elbow? or want to feature other body parts?

for content that features anything more than hands (such as face. upper arms. torso. legs or feet) please book a full body model.

hand model shots can also be achieved with a full body model.

hand models

how many looks can the hair + makeup artist style during the shoot?

soona hair and makeup artists can accomplish up to two natural hair + makeup looks within one hour. (we can style + photograph one look about every 30 minutes.)

if your shoot goals require changing hair or makeup styles during the session be prepared to account for the extra styling time the artist needs to change the look.

if you have questions about your specific shoot needs + need duration suggestions email hey@soona.co.

hair + makeup

what is A+ content?

any brand registered in the Amazon Brand Registry can now upgrade its product details page to include A+ content - formerly known as Enhanced Brand Content. this rich set of tools can improve sales by 5.6% as it allows you to supercharge your appearance in Amazon search and improve the overall conversion rate of each product details page on Amazon. 

learn more on Amazon.com

packs — A+ content basic

do I need to join my shoot if I book a model?

yes! attendance is mandatory for all shoots with models. this is to ensure that you can give live feedback to the model(s) and we can capture your content just the way you need it.

full body models

I’m a nail product brand. how can I showcase my product on models?

to get your nail brand or product looking its best on a model - book with our custom manicure service. the model(s) will take your product to a local salon and have a professional nail tech apply your product before the shoot.

please prepare to send an extra set or two of your product. one for photographing. and another for our models to take to the nail salon.

press on manicure
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about us

Can I provide feedback on generated names?

Absolutely! We encourage you to provide feedback to help us improve our AI-powered tools.

Is the Business Name Generator optimized for mobile devices?

Yes, our Business Name Generator is optimized for use on both desktop and mobile devices.

What languages does the Business Name Generator support?

Right now we are primarily supporting English-language business names.

Is there a limit to the number of names I can generate?

Nope. You can generate as many options as you would like using our Business Name Generator, free of charge!

Can I customize the suggestions based on my preferences?

Absolutely! Our generator allows you to input specific keywords, your industry, and more, to tailor the generated names according to your preferences.

Is the Business Name Generator free?

Yes! We built the Business Name Generator for you to use for free!

how do I remove background with iPhone?

  1. open the image.
  2. tap and hold the subject. 
  3. An outline will appear around the subject. continue holding down the subject. 
  4. tap copy.
  5. paste the subject into an email, text message, or note.

why don’t you offer phone support?

at soona, we have a crew commitment to providing the best support experience possible. to ensure efficient and thorough responses to your inquiries, we have chosen to focus on email and live chat. by centralizing our support through written channels, we can maintain detailed records of all interactions, allowing our crew to better understand and address your specific needs. this also enables us to provide documentation and step-by-step instructions when necessary, contributing to a more streamlined and effective support process. thank you!

How can one ensure that AI-generated product descriptions on Shopify remain brand-consistent?

Ensuring brand consistency in Shopify product listings with AI-generated descriptions requires the establishment of clear guidelines and standards for content creation. These guidelines should cover elements like tone of voice, style, and messaging. Additionally, a crucial step involves reviewing and editing AI-generated content to meticulously align it with the brand's values and messaging, ensuring a cohesive and authentic representation.

What differentiates a high-quality product description on Shopify from a mediocre one?

A superior Shopify product description stands out for its informativeness, engagement, and persuasive appeal. It precisely delineates the product's features and benefits, accentuating its unique selling points. On the flip side, a mediocre product description may lean towards the generic, lacking crucial details and falling short in effectively conveying the product's value.

FAQs

you've got questions.
we've got the answers.

not seeing your question above? please email us at hey@soona.co and we will respond within 24 hours!

a woman on the phone