packs are pre-defined shot lists curated by our team to meet both the creative and technical best practices of various marketplaces and industries. we’ve defined the number of assets and bundled in discounts based on platform recommendations.

we pride ourselves on bringing everyday people local to our studios into our model directory. this allows us to celebrate diversity. accessibility & inclusivity. we offer a wide range of relatable models who have different levels of experience in production. all soona models undergo a test shoot and all operate under the same soona standards and expectations.

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we suggest you make a booking dedicated to just model shots. this may mean you create two bookings - one for model photos and another for non-model photos. for example: if you need 16 photos with no model and 12 photos with a hand model - we suggest you book one hand model shoot in the 10-15 photo range. and book another shoot without a model in the 16-25 photo range. if you have special shoot needs or need help with booking reach out to hey@soona.co for suggestions!

yes! attendance is mandatory for all shoots with models. this is to ensure that you can give live feedback to the model(s) and we can capture your content just the way you need it.

1. create a booking on book.soona.co
‍2. select the number of images you are looking to purchase
3. select your models and any upgrades
4. pay the model booking fee and book your shoot
5. select your top model preferences + model details in your created booking's pro services tab
6. sit back and relax as we book your most preferred available model
7. join your shoot + watch the magic happen!

log into your soona account to preview our model directory at book.soona.co/directory. you will be able to select your top choice models for your shoot after you book.

prices at modeling agencies can be variable and booking fees can differ from model to model. there are also usage + renewal fees to use the content after the shoot and there may be extra fees added due to contract negotiations.

at soona you pay a one-time fee that is the same for every soona model. and that’s it! there are no usage or renewal fees - so you never have to worry about where or when you can use your content!

ship your products and share what you want to create. not sure what shots you need? soona has packs that make it SUPER easy for you. check them out here!

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your creative team will closely follow the predetermined shot list. but wait. there’s more! our team will take as many photos as we can in our allotted time slot allowing you to always come back and re-shop your gallery for the standard $39 a la carte pricing.

soona was founded by Liz Giorgi and Hayley Anderson after realizing how hard and expensive it is to create professional photo & video. Liz and Hayley are a dynamic founding creative team with a shared vision of using tech to enhance the work of creatives and improve access to high-quality custom content.

your photos live in your gallery! scroll down on your account until you see the “gallery tab”.

our schedulers pick a date and time that works best for our schedule to make sure you will get the best experience based on your shoot goals. you will receive an email with the date and time. have a conflict with the time? please let us know asap and we will do our best to get you rescheduled for a time that works better. in the event that you need to reschedule, we require 2 business days notice.

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there is no canceling or rescheduling of the free headshots for all bookings.

with the fast pass you can:

• store your package at the soona studio
• get fast pass access to scheduling 
• early access to new features

fast pass allows up to two 20 x 20 x 20 boxes. oversized items are subject to additional fees. the $39 recurring fee is billed monthly on the day you signed up to the last card on file. should you cancel storage prior to the end of the month there is no proration in billing.

note: when making your next booking: select the “my product is already at soona” option.

after you create your booking: under the “ship your products” tab please click “options” and then “use stored products” to let us know which of your stored products we’ll be using on that shoot. your shoot cannot be scheduled without this!

at this time the free shipping label is only good for shipments within the US.

visit the details tab of your booking and scroll down to “ship your products” + “options”. then select “use stored products” and add the products you’d like us to capture on that booking. this will notify us that your products are already in studio 😊

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visit the details tab of your booking and scroll down to “ship your products”. click options + add a tracking number. this lets us know your product is on the way so we can keep an eye out for it! 

yes, you may source and bring in your own model to soona shoots. in these cases, soona will not be responsible or a part of any sourcing efforts, shoot coordination, and contract negotiations.

if you book with a soona model - coordination and full usage rights  are included in the cost.

your kickoff call will take place at the start of your scheduled shoot. you will be able to go over the creative details + shot list and the goals for your shoot. add a producer to your shoot if you would like to have a designated point of contact prior to your scheduled shoot time. learn more about this additional service here.

if you need to make changes to your order: please email hey@soona.co asap. we cannot make changes to your order after your edits have been delivered. soona does not provide refunds.

your edited order will be delivered within 24 hours after you check out from your shoot.

absolutely! sign into your account and select "view account profile". scroll down. there is a "contributors" section where you can add teammates they will need to accept the invite and create a profile with the email address you added.

when you purchase content you purchase the license to use the photos in perpetuity. in other words: anywhere for any amount of time! this includes our models as well!

to dig into this more, it's in section 5 of our terms 🤓

join your live shoot via the little blue chat bubble on your dashboard. your crew will be there waiting for you!

enter the promo code on the downpayment screen where it says “promo code”. make sure to enter this code when booking (NOT when checking out after a shoot). you can apply one promo per build your own booking and cannot apply a promo to an existing booking or to recommended packs.

we are offering everyone one free headshot! you can buy additional photos for $39 each.

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headshots for all is about YOU! create a regular headshot booking with us and we’ll have fun with everyone.

we ask that you show up wearing the outfit you feel most confident and comfortable in! we’ll make sure you’re looking good so you can leave feeling good.

each month we will choose a different backdrop color. check the website or follow us on social to find out what color is next.

headshots for all shoots are on the backdrop color of the month and are 15 minutes. want to have multiple wardrobe options? pick your own backdrop color? bring a friend? book a regular photo booking with us to customize your shoot.

we offer email and chat support. 

email: hey@soona.co. we respond to all emails within 24 hours. 

chat: little orange bubble on the bottom right! we respond to all chats within 15 minutes. Monday-Friday 8am-4pm MST. 

the live shoot includes built-in time for kickoff call with your crew to review details! 
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quick links to resources:

• pro services - soona offers models + styling + producer services + more
• ‍packs- explore our options for Shopify + Amazon + Instagram
• soona props - see what props are available in studio. send additional props you’d like with your product.
• soona surfaces - see what surfaces are available in studio to add dimension + texture to your product
• backdrops colors - see the colors we have available for your shoot
• inspiration pages - explore what’s possible at soona and sort by industry

rescheduling: 

rescheduling: you may reschedule your shoot one time by emailing hey@soona.co no later than 2 business days before your booking. we’ll do our best to accommodate a better time.

cancellations: 

your booking is good for a full year from the date of purchase. your booking deposit is non-refundable. if you'd like to cancel your booking: you will forfeit your deposit. please reach out to hey@soona.co to cancel your booking. you can review our full terms here: soona.co/terms 

refunds: 

soona does not provide refunds. if you are not thrilled with your content we will make it right! please reach out at hey@soona.co and we’ll work together to create content you love.

we ask for participation on your shoot to ensure you can give real-time feedback to the crew. keep an eye out for an email with your scheduled shoot time. reach out to hey@soona.co asap if the time does not work. you may reschedule up to 2 business days before your shoot time.

your soona shoot includes one photographer. a stylist provides an extra pair of hands to assist with things like: 

• 5+ items in a single shot
• swatches or cosmetic textures
• food or ingredients 
• apparel that needs to be steamed + styled + folded + pinned
• you want to recreate the style of a shot you saw somewhere else

after you book we review your goals and shot list. some shoots may require the styling pro service to be executed successfully.

yes! soona offers full body models + hand models + pet models. learn more about soona’s models here. you will select your preferences via the pro services tab after you complete your booking.

we aim to schedule your shoot at the next available time within 1 week after we receive you product. this time can vary. shoots with pro services require additional coordination which may extend the time to schedule your shoot. please double check that you’ve filled out any & all forms on the pro services tab of your booking. you will receive an email confirmation once we have you on the calendar. 

soona provides your first USPS label free! click on the details tab of your booking and scroll down to the “ship your product” section. click options + “create shipping label”.

what about return shipping?
during booking you’ll share your preference for what to do with your product post-shoot.

store: soona’s fast pass program stores your product and props in studio until your next shoot. $39 per month. 

return: we’ll send it right back for the cost of the label and a $20 return handling fee.

discard: we’ll safely discard your product in a way that protects your brand.

what editing is included in the $39 photo cost?

each purchased $39 photo includes touch ups like exposure correction. color correction. and one crop. these touch ups bring your photos to life from their raw state! photos are delivered in 2 versions: a full-resolution JPEG and a web-ready JPEG.

what are the $9 premium edits? 

we offer premium edits for $9 per edit:

• change background color / pure white
• product touch-up
• transparent background
• buy the raw
• smooth skin
• create pattern
• photoshop it

build a free photo shoot quote here!

at soona you book what you need and buy what you love. ‍
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$39/photo & $93/video clips. chat with sales to learn more about how to save big with our preferred plans.

here to help! we offer 2 types of shoots:

select “build your own” to choose each detail of your shoot + pay a la carte. want a pre-built pack? select a pack! these shoots are prepaid. discounted. and created with ecomm and social media best practices in mind. 

still have questions? email our team at hey@soona.co and we will create a customized booking for you based on your goals.

soona is the first virtual studio for product photography. our platform makes it possible for brands to create affordable content from anywhere. our mission is to provide quality content for all.

1. book and share your content goals 

2. ship us your goods (your first label is on us! select “help me ship” on the details tab of your booking to generate your label)

3. join your shoot via the blue chat bubble on your dashboard

4. collab with your photographer and give real-time feedback 

5. shop your content a la carte immediately after your shoot + get edits back in 24 hours

we can’t WAIT to create together. book here to get started. learn more via soona’s live demo.

we want to get exactly what you want for your shoot! we’ll send a form for you to fill out and make a shopping list for us. need some ideas? check out our inspo page to see what’s possible at soona!

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please note: fresh ingredients are sourced at local grocery stores near each studio. seasons can affect which fruits, vegetables, plants, or flowers are available.

the hand model pro service is just for hands. please choose a full body model instead if you’d like to show a full body, face, or feet.

stylists have access to our standard studio props! any props outside this list can be shipped to our studio. book our grocery shopping services for any fresh ingredients you may need.