ship your products and share what you want to create. not sure what shots you need? soona has packs that make it SUPER easy for you. check them out here!

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our schedulers pick a date and time that works best for our schedule to make sure you will get the best experience based on your shoot goals. you will receive an email with the date and time. have a conflict with the time? please let us know asap and we will do our best to get you rescheduled for a time that works better. 

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with the fast pass you can:

• store your package at the soona studio
• get fast pass access to scheduling 
• early access to new features

fast pass allows up to two 20 x 20 x 20 boxes. oversized items are subject to additional fees. the $39 recurring fee is billed monthly on the day you signed up to the last card on file. should you cancel storage prior to the end of the month there is no proration in billing.

note: when making your next booking select the “my product is already at soona” option. after you create your booking: under the details tab please “add your product” under the shipping section and select “add from account” to let us know which of your stored products we’ll be using on that shoot. your shoot cannot be scheduled without this!

at this time the free shipping label is only good for shipments within the US.

visit the details tab of your booking and scroll down to “add package” + “add from account”. this will notify us that your products are already in studio 😊

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visit the details tab of your booking and scroll down to “add package”. click that + add your tracking info. this lets us know your product is on the way, so we can keep an 👀 out for it!

your kickoff call will take place at the start of your scheduled shoot. you will be able to go over the creative details + shot list and the goals for your shoot. add a producer to your shoot if you would like to have a designated point of contact prior to your scheduled shoot time. learn more about this additional service here.

email hey@soona.co to make any changes to your order. soona does not provide refunds.

enter the promo code on the downpayment screen where it says "promo code". make sure to enter this code when booking (NOT when checking out after a shoot). you can apply one promo per booking and cannot apply a promo to an existing booking.

we want to ensure your shoot time works! you may reschedule your shoot one time by emailing hey@soona.co no later than 24 hours before your booking. we’ll do our best to accommodate a better time. 

soona does not provide refunds. if you are not thrilled with your content we want to make it right! please reach out at hey@soona.co and we’ll work together to create content you love.

we aim to schedule your shoot at the next available time within 1 week after we receive you product. this time can vary. shoots with pro services require additional coordination which may extend the time to schedule your shoot. please double check that you’ve filled out any & all forms on the pro services tab of your booking. you will receive an email confirmation once we have you on the calendar. 

soona provides your first USPS label free! click on the details tab of your booking and scroll down - select help me ship for your first free label!

what about return shipping?
during booking you’ll share your preference for what to do with your product post-shoot.

store: soona’s fast pass program stores your product and props in studio until your next shoot. $39 per month. 

return: we’ll send it right back for the cost of the label and a $20 return handling fee.

discard: we’ll safely discard your product in a way that protects your brand.

here to help! we offer 2 types of shoots:

select “build your own” to choose each detail of your shoot + pay a la carte. want a pre-built pack? select a pack! these shoots are prepaid. discounted. and created with ecomm and social media best practices in mind. 

still have questions? email our team at hey@soona.co and we will create a customized booking for you based on your goals.