our #1 most asked question:

how does soona work?

Plan a shoot in minutes - not days

Share your goals & plan your shoot in just a few steps. Select & pay for models & upgrades at this time.

(non-members pay the Studio pass for $149 per booking)

Join your shoot & approve selects in real-time

Attend the live shoot from the platform. Collaborate with your photographer & give approvals in real time.

Order assets & get edits in 24 hours

Purchase what you love for $39 per photo + editing and $93 per video clip. Get free editing & assets in 24 hours with the Standard plan.

Optimize & improve performance

Measure listing performance over time, get actionable recommendations & instantly generate brand-ready imagery using AI.

frequently asked questions about soona

still have questions?

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do I need to join my virtual shoot with a hand model?

Yes! We highly encourage attendance for all soona shoots, but especially encourage attendance for shoots with models or other pro-services. This is to ensure you can give live feedback to the model(s) and we can capture your content just the way you need it. We will continue shooting if you are not in attendance!

hand models

what editing is included in the $39 photo cost? what are the $9 premium edits?

What editing is included in the $39 photo cost?

Each purchased $39 photo includes touch ups like exposure correction, color correction and one crop. These touch ups bring your photos to life from their raw state! Photos are delivered in 2 versions: a full-resolution JPEG and a web-ready JPEG.

What are the $9 premium edits? 

We offer premium edits for $9 per edit:

  • Change background color / pure white
  • Product touch-up
  • Transparent background
  • Buy the raw
  • Smooth skin
  • Create pattern
  • Photoshop it

Hot tip! If you sign up for a Standard membership, your premium edits are FREE. Learn more here.

pricing

how many creators are in the network?

over 1,000 approved creators have been hand-selected to join trend.io. it is up to you to choose how many different creators you want to work with based on your budget and needs.

trend

where should I post my content?

we specifically created these trendsets with social media channels. compelling ads. and website content in mind!

trendsets

What differentiates a high-quality product description from a mediocre one?

High quality product descriptions are informative, engaging, and persuasive. It accurately describes the product’s features and benefits, while also highlighting its unique selling points in an effort to boost sales. A mediocre product description may be generic or lack detail, and may not effectively communicate the value of the product.

Product Description Generator

What differentiates a high-quality product description on Amazon from a mediocre one?

A high quality Amazon product description is informative, engaging, and persuasive. It precisely outlines the product’s features and benefits while accentuating distinctive selling points. Conversely, a mediocre Amazon product description may be generic, lack essential details, and fail to effectively convey the product’s value.

Amazon Product Description Generator

What differentiates a high-quality product description on Shopify from a mediocre one?

A high-quality Shopify product description stands out for its informativeness, engagement, and persuasive appeal. It precisely delineates product features and benefits, accentuating the product’s unique selling points. On the flip side, a mediocre product description may be more generic, lacking crucial details and falling short in effectively conveying the product’s value.

Shopify Product Description Generator

how do we choose/select background music for my video?

We license our background music through Artlist.io. Please browse this platform and let us know the song or soundtrack title and artist once you have made your selection.

Post Production

how does editing work?

Start by filling out this form to let us know your editing needs. A crew member will confirm editing scope + cost. After that, receive your edits in 24-48 hours!

Post Production

What is the cost of UGC?

soona's UGC product can be found at Trend.io. Create a brief and hire creators you want to work with!

Bundled soona content & UGC packages are available to unlock more savings. Contact our team here!

New pricing

How does soona integrate with our internal teams and processes?

Not only does soona integrate with Shopify, Amazon, and Canva right out of the box to connect with your ecommerce content workflows, enterprise customers get dedicated account management to assist you at every step from your 1st shoot to your 400th and beyond.

Enterprise

what is the turn-around time?

We aim to deliver edited content within 24 hours upon receiving your photo or video order. This timeframe can vary. For infographics, the expected delivery time is within 48 hours.

after your shoot

how will soona + Trend integrate?

the two platforms will become integrated over the next year. don’t worry - there’s more to come here!

trend

How can I make sure AI-generated product descriptions are brand-consistent?

To ensure brand consistency when using AI-generated product descriptions, establish clear guidelines and standards for content creation. This can include guidelines for your brand’s tone of voice, style, and messaging—for example, you might have a casual, conversational tone as opposed to a formal, business tone. Additionally, it’s important to review and edit any content generated by AI to ensure it accurately reflects your values and messaging.

Product Description Generator

How can I ensure AI-generated product descriptions on Amazon remain brand-consistent?

To make sure your AI Amazon product description is brand-consistent, establish explicit guidelines and standards for content creation. These guidelines should encompass aspects such as brand voice and tone, style, and messaging. You should also review and edit AI-generated content to align it with brand values and messaging, ensuring a cohesive and authentic representation. It can be time-consuming but it’s worth it!

Amazon Product Description Generator

How can I make sure AI-generated product descriptions on Shopify remain brand-consistent?

To make sure AI-generated product descriptions on Shopify remain brand-consistent, establish clear guidelines and standards for content creation. These guidelines should cover elements like brand voice and tone, style, messaging, and target audience. You might also include a few examples of on-brand and off-brand product descriptions for reference. 

Shopify Product Description Generator

How long does it usually take to get up and running with soona?

Most of our customers book their first shoot within 4 weeks of their first call. Most shoots are scheduled within 3 to 5 business days of your products arriving in our facilities.

Enterprise

I’m not sure what to book! can soona recommend a booking?

We offer 2 types of shoots: Packs and build your own bookings.

Select “build your own” to choose each detail of your shoot and pay a la carte.

Not sure what you'd like? Select a pack! These shoots are discounted and created with ecommerce and social media best practices in mind.

Still have questions? Email our team at hey@soona.co and we will create a customized booking for you based on your goals.

building your shoot

contact info

We offer email and text support.

Email: hey@soona.co. We respond to all emails within 24 business hours.

Text or call: Reach out to us at 512-270-3331. We do our best to respond to all texts within 1 hour. Monday-Friday 8am-4pm MST.

about us

do I get to choose my date and time for my shoot?

After you complete your booking, you will fill out your general availability. Once we receive your products in studio, our scheduling team will pick a date and time that works best for your availability and to give you the best experience possible based on your shoot goals. You will receive an automated email with your shoot date and time.

Have a conflict with the time ou received? Please let us know asap and we will do our best to get you rescheduled for a time that works better. In the event that you need to reschedule, we require 2 business days notice.

building your shoot

where are my photos?

Your photos live in your gallery! Scroll down on your account until you see the “gallery tab”.

after your shoot

I am outside of the US - do I still get a free shipping label? 

The free shipping label is only available for shipments within the United States.

building your shoot

I’m not shipping a product because it’s already at your studio - how do I proceed?

Visit the details tab of your booking and scroll down to “ship your products” + “shipping options”. Then select “use stored products” and add the products you’d like us to capture on that booking. This will notify us that your products are already in studio. Once all packages have been added, select "I'm done shipping".

building your shoot

I shipped my product! where do I add tracking? 

Visit the details tab of your booking and scroll down to “ship your products”. Select "shipping options" + "add a tracking number". This lets us know your product is on the way. Once all packages have been added, select "I'm done shipping".

building your shoot

will we have a call to plan before the shoot?

All shoots start with a kickoff call with your creative crew. You will be able to go over the creative details, shot list and the goals for your shoot at this time. If you would like to have a designated point of contact prior to your shoot scheduled time, you can add the Producer pro service to your booking. Learn more about this additonal service here.

building your shoot
building your shoot
during your shoot
after your shoot
pricing
Memberships
packs
models & more
headshots for all
terms & licensing
about us

what is a clip and what’s included?

Video clips are the starting and stopping of a recording up to 2 minutes long at one camera angle. Anything longer than 2 minutes will be split into multiple clips. Video clips are purchased a la carte for $93 each. We offer a $99 pro edit to combine multiple clips together into one edited video. The content we capture within a clip depends on your booking selection.

how can I book a stop motion video?

We have 1 stop motion pack that is available to book here. We have 3 other off menu custom stop motion options that you can view on our stop motion page.

Email us at hey@soona.co to let us know which one you'd like to book and we'll take care of the rest!

which video options can you book without a model?

We have a few video options that are possible without a model:

360 Spin: Your product under the bright lights on a 360-degree carousel
Stop motion: Animated photos of your product For any other video type: a hand or full body model is necessary to interact with your product.

Once you book your video with a model, you'll be prompted to select your top 3-5 model choices from soona's model collective.

can I capture photo and video in the same booking?

Photo and video shoots are booked separately to ensure there is enough time to achieve all your goals. Please create two separate bookings if you need both photo and video.

what type of video performs best in ecommerce?

Our video menu is based on the top-performing videos on ecommerce platforms. Explore this page to determine what is best for your product and audience.

Check out our most popular video: the how-to demo. This video is perfect for your product listing and social channels! Another ecommerce favorite is our 360-spin video.

how do I book this?

step 1 – choose your graphic from the gallery here 

step 2 – after purchasing the Amazon infographic pack you’ll receive a link to our form that will collect the information we need to build this graphic including brand colors. fonts. logo. and copy.

step 3 – our team will take photos that are tailored to your product and the graphic you have chose. We will carefully select the best images from your gallery that fit the chosen graphic. You can then proceed to checkout with 10 images. 

turnaround time: once we receive the copy & information to create your custom graphic it will be delivered within 48 hours after checkout.

how do I upload to Amazon?


how to upload + make interactive on amazon:

step 1: receive the zip file from the soona crew

step 2: the images will be compiled in a viewable order

step 3: upload into your Amazon seller portal

where do I ship?

after you book: your shipping address and unique reference # can be found on your booking details page. for more shipping questions see our full FAQs here.

what do I need to do?

after you book and ship your products: you'll receive an email with your 30-minute shoot date and time. we ask that you attend your virtual shoot from your dashboard so you can give real-time feedback.

what is the try soona pack?

this pack is the perfect way for new clients to try soona for FREE! this 30-minute shoot includes soona shooting your products against a white backdrop.

after you book and ship your products: we'll schedule your shoot (on average shoots are scheduled within 5-10 business days after products have arrive). your photographer will fill a virtual gallery with ecomm photos of your products. order the 5 you want for free. get edited photos in 24 hours! all other images in your gallery are available to shop for $39 + editing.

looking for a custom shoot where you can pick more backdrops and props? book here!

FAQs

you've got questions.
we've got the answers.

not seeing your question above? please email us at hey@soona.co and we will respond within 24 hours!

a woman on the phone