our #1 most asked question:

how does soona work?

Plan a shoot in minutes - not days

Share your goals & plan your shoot in just a few steps. Select & pay for models & upgrades at this time.

(non-members pay the Studio pass for $149 per booking)

Join your shoot & approve selects in real-time

Attend the live shoot from the platform. Collaborate with your photographer & give approvals in real time.

Order assets & get edits in 24 hours

Purchase what you love for $39 per photo + editing and $93 per video clip. Get free editing & assets in 24 hours with the Standard plan.

Optimize & improve performance

Measure listing performance over time, get actionable recommendations & instantly generate brand-ready imagery using AI.

frequently asked questions about soona

still have questions?

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why did soona create these?

soona created trend sets to simplify the process of content creation for businesses. by providing ready-made setups– businesses can save time and resources while still producing high-quality content.

trendsets

Which AI tool is recommended for creating compelling product descriptions?

There are several AI tools available for creating product descriptions, each with its own strengths and weaknesses. We recommend using soona’s easy and free product description generator.

Product Description Generator

How do I format text in Amazon description?

Format text in your Amazon description with bullet points, short sentences, and styling options like bold, italic, and underline. Use styling to highlight key selling points and important information. 

Amazon Product Description Generator

Which AI tool is recommended for creating compelling product descriptions on Shopify?

Many AI tools are available for creating compelling product descriptions on Shopify, each with its own set of strengths and weaknesses. Our recommendation is soona’s user-friendly and free Shopify product description generator.

Shopify Product Description Generator

What is ad design?

Ad design is the process of creating and arranging the visual elements of an advertisement. This involves layout, typography, color schemes, and imagery to ensure the ad is visually appealing and effectively communicates the intended message to the audience.

ads

What is included in the $149 Studio Pass?

  1. The Studio Pass covers access to soona’s platform to plan your shoot, manage your content, access your live shoot. It also includes free access to all of soona’s backdrops, lifestyle spaces, props & creative talent.
  2. It also accommodates small product assembly, simple steaming of products and return handling
New pricing

How do I know soona will “get” our brand?

Enterprise customers get dedicated account management that includes creative onboarding, customized platform setup, and pre-production with our crew to help us learn your brand and your needs. We make your brand standards visible and easy to share across your soona account and content, so they’re not just stuck in a slide deck or, worse, in someone’s head.

Once you integrate your Shopify and Amazon stores, your soona account will also feed in your product listings for a visual mood board of all your approved brand imagery. This serves as an essential onboarding resource, and helps us get more familiar with your brand as you develop more content in soona.

Enterprise

how does shipping work?

soona provides your first USPS label free! Click on the details tab of your booking and scroll down to the “ship your product” section. Click options + “create shipping label”.

What about return shipping?
During booking, you’ll share your preference for what to do with your product post-shoot.

Store:
soona’s fast pass program stores your product and props in studio until your next shoot. $49 per month.
Return:
We’ll send it right back for the cost of the label.
Discard:
We’ll safely discard your product in a way that protects your brand.

building your shoot

do hand models arrive with manicures?

The hand model service includes clean and unpolished nails that are cared for by the model themselves at home. Your model's hands will be moisturized and cuticles trimmed. Nails will be free of dirt and no longer than 1 cm in length above the fingertip.

If you want a custom polished look - use our custom manicure service for $99 per model.

hand models

where do I ship?

after you book: your shipping address and unique reference # can be found on your booking details page. for more shipping questions see our full FAQs here.

try soona free pack

what is the cost?

Trend is free to use! pay per creator you hire. credits start at $100.

trend

How does a product description generator improve SEO rankings?

A product description generator can improve SEO rankings by creating unique content for each product, including relevant keywords. Search engines favor websites with high-quality, original content, and a product description generator can help make sure your website has unique product descriptions and keywords that drive organic traffic and conversion rates. 

Product Description Generator

Can you use AI to write product descriptions for Amazon?

Yes, you can use an AI powered tool to generate content and write AI Amazon product descriptions. Each AI writing tool has its own unique strengths and weaknesses. We recommend soona’s user-friendly and free Amazon product description generator.

Amazon Product Description Generator

How does a Shopify product description generator improve SEO rankings?

A Shopify product description generator improves SEO rankings by efficiently crafting unique and high-quality content tailored to each product. It enhances listings with informative descriptions, ensuring products stand out and align with Shopify’s preference for original and valuable content. It also strategically incorporates relevant keywords and phrases to optimize your product’s visibility and rankings within the Shopify ecosystem.

Shopify Product Description Generator

Can we request a revision after receiving the content/edits? Will it incur an additional charge?

soona offers re-edits for all your edited content. You can submit a re-edit request by selecting the photo you’d like us to re-edit, click the “request re-edit” button and then write in the text box what you would like us to re-edit. The additional charge depends on the revisions you wish to create. Here’s more information about our premium photo edits.

Post Production

What are soona ad content creative services?

soona’s professional ad content creative services offer a comprehensive suite of solutions to help businesses create high-quality, engaging advertisements. These services include professional photography, videography, styling, and editing, tailored to produce compelling ad content for various platforms including social media, websites, email, and more.

ads

How do I know your photographers, models and stylists are the best of the best?

Our crew is made up of proven professionals with collective experience across thousands of brands and dozens of industries. We know our stuff when it comes to ecommerce channels and what sells where, and that expertise is baked into all our training, outputs, and tech.

We only hire photographers from the top 1.5% of all applicants and have built up a team of specialized stylists in apparel, pet, food, hair, makeup, set design, and more to serve a wide range of brands and production needs.

Enterprise

is it required for me to join my shoot?

We ask for participation on your shoot to ensure you can give real-time feedback to the crew. Please keep an eye out for an email with your scheduled shoot time. If the scheduled time does not work for you, please reach out to hey@soona.co as soon as possible.  You may reschedule up to 2 business days before your shoot time.

during your shoot

can I create with Trend via my soona account?

not yet! right now you can create directly at Trend.io.

trend

Are there any risks associated with using AI for writing product descriptions?

There are potential risks associated with using artificial intelligence for writing product descriptions, such as the risk of creating generic or inaccurate content. It's important to carefully review and edit any content generated by AI to ensure that it accurately reflects the product features and brand. Additionally, it's important to consider the ethical implications of using AI for content creation.

Product Description Generator

How does an Amazon product description generator improve SEO rankings?

An Amazon product description generator tool streamlines the process to create unique and high-quality descriptions tailored to each product. It optimizes product listings for conversion rates and overall performance with informative descriptions, ensuring your products not only stand out but also align with Amazon’s guidelines for character limit and other parameters. It also incorporates relevant keywords and phrases to optimize your product visibility and rankings in Amazon search results.

Amazon Product Description Generator

Are there any risks associated with using AI for writing product descriptions for Shopify?

Yes, there are risks associated with using AI for writing product descriptions for Shopify. One risk is the potential for generic or inaccurate content. It’s important to meticulously review and edit AI-generated content to ensure it accurately reflects both the product and brand. 

Shopify Product Description Generator

What types of ad content can soona create?

soona can create a diverse range of visual ad content, including but not limited to:

  • Product photography
  • Videos 
  • Lifestyle photography
  • Social media ads
  • Banner ads
  • Display ads
  • Emails
  • Text and SMS campaigns
ads

How does pricing work?

Select a platform membership to get started. The Standard plan unlocks the most value! When you book, you'll pay for models, styling & services. After your shoot, you select & order the assets you love for $39 each + $9 premium edits (which are free for Standard members).


If you only need 1 booking, you can opt to pay the Studio pass fee for $149 per booking.

For ongoing content needs, soona's Enteprise pricing unlocks our best rates, dedicated teams & account management.

New pricing

Are virtual productions even good? I like being on set.

You always have the option to attend in person on the day of your shoot or join remotely from inside the platform via our revolutionary virtual photoshoot. Either way, soona shoots are interactive, collaborative experiences where you'll be able to chat with the crew and give real-time feedback during the shoot. Just one of many reasons enterprise brands love our virtual shoots? They can keep their shoot going in the background and invite as many people as they want, without increasing their costs. So invite your agency partners. Your retail team. Your intern too. There is no limit to the number of seats who can attend a soona virtual shoot

Enterprise
building your shoot
during your shoot
after your shoot
pricing
Memberships
packs
models & more
headshots for all
terms & licensing
about us

how many headshots can I get?

You will receive one free headshot! You can buy additional photos for $39 each.

can I bring a friend or team or pet for a group shot?

Headshots for all is about YOU! If you'd like to bring a friend or pet, create a regular headshot booking and we’ll have fun with everyone.

can I pick a different background color?

You have two color options! Gray or baby blue. You can view all of our backdrops here. If you want a color other than gray or baby blue, book a regular headshot booking.

what's the difference between headshots for all and a regular headshot booking?

Headshots for all shoots are free and last 15 minutes. If you want to have multiple wardrobe options or pick your own backdrop color, book a regular headshot booking with us to customize your shoot.

contact info

We offer email and text support.

Email: hey@soona.co. We respond to all emails within 24 business hours.

Text or call: Reach out to us at 512-270-3331. We do our best to respond to all texts within 1 hour. Monday-Friday 8am-4pm MST.

rescheduling + cancellations + refunds

Rescheduling: You may reschedule your shoot one time by emailing hey@soona.co no later than 2 business days before your booking. We’ll do our best to accommodate a better time.

Cancelations: Your booking is good for a full year from the date of purchase. Your booking deposit is non-refundable. If you'd like to cancel your booking: you will forfeit your deposit. Please reach out to hey@soona.co to cancel your booking. You can review our full terms here.

Refunds: soona does not provide refunds. If you are not thrilled with your content, we will make it right! Please reach out at hey@soona.co and we’ll work together to create content you love.

is it required for me to join my shoot?

We ask for participation on your shoot to ensure you can give real-time feedback to the crew. Please keep an eye out for an email with your scheduled shoot time. If the scheduled time does not work for you, please reach out to hey@soona.co as soon as possible.  You may reschedule up to 2 business days before your shoot time.

how do I know if I need the styling pro service?

Your soona shoot includes one photographer. A stylist provides an extra pair of hands to assist with things like: 

  • 5+ items in a single shot
  • Swatches or cosmetic textures
  • Food or ingredients 
  • Apparel that needs to be steamed, styled, folded or pinned
  • You want to recreate the style of a shot you saw somewhere else

After you book we review your goals and shot list. Some shoots may require the styling pro service to be executed successfully.

does soona provide models?

Yes! soona offers full body models, hand models, foot models and pet models. Learn more about soona’s models here. You will select your preferences via the pro services tab after you complete your booking.

you received my product - how long until we can shoot?

We aim to schedule your shoot as quickly as possible once we receive your product. This time can vary depending on lifestyle preference and pro-services.  Shoots with pro services require additional coordination, which may extend the time to schedule your shoot. We recommend always selecting 3 models reflecting high availability. Please double check that you've filled out any and all forms on the pro services tab of your booking. You will receive an email confirmation once we have you on the calendar.

FAQs

you've got questions.
we've got the answers.

not seeing your question above? please email us at hey@soona.co and we will respond within 24 hours!

a woman on the phone