Enterprise packages and preferred credits are valid for 1 year from the date of purchase unless otherwise specified in a contract.

All stylists have access to 100+ different standard props available in our studios. Any props outside our prop list can be shipped to our studio. For any fresh ingredients and florals you need, you can book our grocery shopping service when you plan your shoot.

Every soona shoot includes one photographer. A stylist provides an extra pair of hands to assist with things like:

• 5+ items in a single shot
• Swatches or cosmetic textures
• Food or ingredients
• Apparel that needs to be steamed, styled, folded, or pinned
• Recreating the style of a shot you want to referencing

After you book a shoot, we’ll review your goals and shot list. Some shoots may require the styling pro service to be executed successfully.

We hire specialists in the same cities as our studios with years of experience working on successful content shoots for brands like yours. Whether they’re a stylist or photographer, they’re proven professionals in their area of expertise who show up to every shoot on time and ready to collaborate.

Always and forever. We’ve pre-negotiated standardized rates across our entire pro network so you never have to worry about the legal mumbo jumbo when you’re planning you’re shoot.

We have 700+ models in our network across a wide variety of ages, skin tones, and genders with profiles that include specific details, like measurements, piercings, location, and availability.

During model selection, when you book a shoot, we automatically filter for models available in the same city and day as your shoot. If you need a specific type of model, you can start your search from the model directory to browse all our models.

Sign up or log into your soona account to preview our Model Directory where you can view the details and availability for each model, and apply filters like model type and city to narrow your search.

You can book models directly from our directory or choose from available models near your assigned studio during the Model Selection step as you build your shoot in soona.

If you still have questions, you can email our support team at hey@soona.co or text us during support hours (Monday-Friday 8am-4pm MST) at 512-270-3331.

You can find your completed photos in the gallery tab of your soona booking. You will receive an automated email once your photos have been completed.

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We will aim to have your photos completed within 10 business days of the product’s arrival in our Denver studio. Once complete, you will receive an email that your photos are ready to download and use at iStock Gen AI!

Oversized products (such as mattresses, ice baths or kayaks) or items that require additional costs or services are not eligible for packs and may require a custom photoshoot. If you’re unsure if your product qualifies, please contact us at hey@soona.co.

We’re excited to partner with you for some fresh, new content! Just ship your product to the soona address provided in the details tab of your booking. You can create a shipping label directly through our platform, ship with your preferred carrier or ship directly from your website. Please make sure to include the REF number! Once your product arrives in the studio, we’ll get to work! You can expect your 3 iStock Product Pack images to be completed within 10 business days of the product’s arrival in our Denver studio.

Our crew is made up of proven professionals with collective experience across thousands of brands and dozens of industries. We know our stuff when it comes to ecommerce channels and what sells where, and that expertise is baked into all our training, outputs, and tech.

We only hire photographers from the top 1.5% of all applicants and have built up a team of specialized stylists in apparel, pet, food, hair, makeup, set design, and more to serve a wide range of brands and production needs.

Most of our customers book their first shoot within 4 weeks of their first call. Most shoots are scheduled within 3 to 5 business days of your products arriving in our facilities.

Not only does soona integrate with Shopify, Amazon, and Canva right out of the box to connect with your ecommerce content workflows, enterprise customers get dedicated account management to assist you at every step from your 1st shoot to your 400th and beyond.

You always have the option to attend in person on the day of your shoot or join remotely from inside the platform via our revolutionary virtual photoshoot. Either way, soona shoots are interactive, collaborative experiences where you'll be able to chat with the crew and give real-time feedback during the shoot. Just one of many reasons enterprise brands love our virtual shoots? They can keep their shoot going in the background and invite as many people as they want, without increasing their costs. So invite your agency partners. Your retail team. Your intern too. There is no limit to the number of seats who can attend a soona virtual shoot

Enterprise customers get dedicated account management that includes creative onboarding, customized platform setup, and pre-production with our crew to help us learn your brand and your needs. We make your brand standards visible and easy to share across your soona account and content, so they’re not just stuck in a slide deck or, worse, in someone’s head.

Once you integrate your Shopify and Amazon stores, your soona account will also feed in your product listings for a visual mood board of all your approved brand imagery. This serves as an essential onboarding resource, and helps us get more familiar with your brand as you develop more content in soona.

soona works thanks to a combination of logistics wizardry and purpose-built technology led by award-winning creatives and ecommerce industry veterans. Our unique approach puts economies of scale to work to create savings at higher outputs where the traditional agency model would struggle to keep up.

Put simply, we’ve used software to replace the tasks that used to take dozens of emails, spreadsheets and phone calls to sort out. That helps us get to set faster and deliver more content to you in less time—all while building meaningful career progression for the top 1.5% of creatives in our markets.

For our standard membership & enterprise packages: free premium photo editing & video add-ons are included! You may select each premium add-on on your photos or videos during checkout. Any additional variants or revisions after your initial order are $9+ each.

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With the studio pass & basic membership: each $39 photo includes one complimentary touch-up after purchase. If your photos or videos need more custom editing: premium add-ons are $9+ each.

You can proceed with monthly membership or pay annually to unlock savings with payment upfront. We have found the creative platform adds the most value to our clients on an ongoing basis. We offer flexible monthly payments within our enterprise plans.

The $149 studio fee unlocks access to the virtual shoot platform, network of studios, props, backdrops & lifestyle sets. This fee is paid at the downpayment of each booking created.

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For $7 more, the Basic plan includes free studio fees for a year and use of the AI Studio tool. This is our recommendation to get the most value out of soona!

When you log into your account, you'll see all your recent assets at the top of the page. There is also an edits album, a favorites album, an expert picks album, and a my uploads album.

Yes! Start by filling out this form to let us know your editing needs. A crew member will email you to confirm editing scope + cost. After that, receive your edits in 24-48 hours!

When we receive your product, we get you on the schedule for our earliest available date and time. If you would like to be scheduled sooner, you can join our waitlist. Sometimes we have last minute cancelations and can get you on sooner. You must have open availability to sign up for the waitlist.

soona's UGC product can be found at Trend.io. Create a brief and hire creators you want to work with!
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Bundled soona content & UGC packages are available to unlock more savings. Contact our team here!

Select a platform membership to get started. The Standard plan unlocks the most value! When you book, you'll pay for models, styling & services. After your shoot, you select & order the assets you love for $39 each + $9 premium edits (which are free for Standard members).

If you only need 1 booking, you can opt to pay the Studio pass fee for $149 per booking.
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For ongoing content needs, soona's Enteprise pricing unlocks our best rates, dedicated teams & account management.

1. The Studio Pass covers access to soona’s platform to plan your shoot, manage your content, access your live shoot. It also includes free access to all of soona’s backdrops, lifestyle spaces, props & creative talent.
2. It also accommodates small product assembly, simple steaming of products and return handling

Chat with sales! Here are some tips from the crew:
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For 1 shoot per year & access to AI studio to generate new assets each month → Basic plan

‍For 2-3 shoots per year with models or styling, access to AI studio to generate unlimited assets each month, save money on editing, pro services → Standard plan

‍For quarterly or monthly content creation, get dedicated support and account management, save money and unlock flexible monthly payments → Enterprise plans

soona can create a diverse range of visual ad content, including but not limited to:

• Product photography
• Videos 
• Lifestyle photography
• Social media ads
• Banner ads
• Display ads
• Emails
• Text and SMS campaigns

soona’s professional ad content creative services offer a comprehensive suite of solutions to help businesses create high-quality, engaging advertisements. These services include professional photography, videography, styling, and editing, tailored to produce compelling ad content for various platforms including social media, websites, email, and more.

Ad design is the process of creating and arranging the visual elements of an advertisement. This involves layout, typography, color schemes, and imagery to ensure the ad is visually appealing and effectively communicates the intended message to the audience.

Ad creative refers to the visual and textual elements used in advertising to convey a message and attract the target audience's attention. This includes graphics, videos, images, copy, and other multimedia components designed to promote a product, service, or brand effectively.

Start by filling out this form to let us know your editing needs. A crew member will confirm editing scope + cost. After that, receive your edits in 24-48 hours!

We license our background music through Artlist.io. Please browse this platform and let us know the song or soundtrack title and artist once you have made your selection.

soona offers re-edits for all your edited content. You can submit a re-edit request by selecting the photo you’d like us to re-edit, click the “request re-edit” button and then write in the text box what you would like us to re-edit. The additional charge depends on the revisions you wish to create. Here’s more information about our premium photo edits.

We aim to deliver edited content within 24 hours upon receiving your photo or video order. This timeframe can vary. For infographics, the expected delivery time is within 48 hours.

Sign in, browse, and book with models from any city directly at book.soona.co/directory. Or, after your booking is made, you'll go through model selection which will surface the active models in the city your booking is assigned to. Filters are available for basic traits such as shoe size, skin tone, gender, age and more.

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You'll use portfolio photos and model details to determine your top 2-3 model preferences. Then you'll describe any extra model details such as shaving, nail, and wardrobe needs. If you decide to send wardrobe, your chosen model's sizes will be surfaced.

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From there, soona does the rest! We will communicate and coordinate with the model. You get to focus on shipping your product, building your shotlist, or any other prep.

Foot models will arrive with the standard wardrobe options and can feature any combination of those items: from bare legs + feet to long pants + shoes. Any additional wardrobe options (bottoms, socks, shoes, sandals, jewelry, etc.) should be sent to the studio with your product.

Generally, what you see is what you get! If the model has shaved legs in their modeling profile, they will arrive with shaved legs for the shoot. Alternatively, if they have leg hair, you can expect hair on the booking.

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You may, however, indicate a shaved leg preference during model selection. Please note that a model could decide to not service bookings with shaved leg preferences different than what is shown in their profile.

soona foot models perform their own at-home self-care prior to the shoot. All are expected to arrive with well groomed, moisturized, and clean skin + nails.

For an extra polished look or to showcase your nail products, add the custom pedicure upgrade.

the soona Media Editor can add shadows to photos. it can also help you remove backgrounds, change background colors, add a white background, add text, and make other edits to your product photos. 

You can add shadows to photos for free using the soona Media Editor. Simply upload your image and the AI tool will automatically detect where and how to place the shadow. No need for complicated software here!

1. select an image from your soona gallery 
2. upload your image to our free add text to photo tool 
3. add your text
4. download your edited image
5. publish the photo wherever you sell!

yes, you can add text to an iPhone photo. you can do it on your phone, or you can upload the photo to the free soona Media Editor and add text there. 

you can add text to a photo for free using the soona Media Editor. simply upload your image and add your text. you can play with plain text, stylish font combinations, text styles, and more.

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Absolutely! We encourage you to provide feedback to help us improve our AI-powered tools.

Yes, our Business Name Generator is optimized for use on both desktop and mobile devices.

Right now we are primarily supporting English-language business names.

Nope. You can generate as many options as you would like using our Business Name Generator, free of charge!

Absolutely! Our generator allows you to input specific keywords, your industry, and more, to tailor the generated names according to your preferences.

Yes! We built the Business Name Generator for you to use for free!

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Open the image.
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Tap and hold the subject.

An outline will appear around the subject.

Continue holding down the subject and tap copy.

Paste the subject into an email, text message, or note.

To make sure AI-generated product descriptions on Shopify remain brand-consistent, establish clear guidelines and standards for content creation. These guidelines should cover elements like brand voice and tone, style, messaging, and target audience. You might also include a few examples of on-brand and off-brand product descriptions for reference. 

A high-quality Shopify product description stands out for its informativeness, engagement, and persuasive appeal. It precisely delineates product features and benefits, accentuating the product’s unique selling points. On the flip side, a mediocre product description may be more generic, lacking crucial details and falling short in effectively conveying the product’s value.

Yes, there are risks associated with using AI for writing product descriptions for Shopify. One risk is the potential for generic or inaccurate content. It’s important to meticulously review and edit AI-generated content to ensure it accurately reflects both the product and brand. 

A Shopify product description generator improves SEO rankings by efficiently crafting unique and high-quality content tailored to each product. It enhances listings with informative descriptions, ensuring products stand out and align with Shopify’s preference for original and valuable content. It also strategically incorporates relevant keywords and phrases to optimize your product’s visibility and rankings within the Shopify ecosystem.

Many AI tools are available for creating compelling product descriptions on Shopify, each with its own set of strengths and weaknesses. Our recommendation is soona’s user-friendly and free Shopify product description generator.

The key elements of an effective Shopify product description are: 

• Clear and descriptive title
• Compelling introduction
• Detailed product information
• Bullet points or lists
• High-quality product photos and videos
• Social proof or customer reviews
• Clear call to action
• SEO optimization

Write a concise description that abides by Amazon’s guidelines while also setting your products apart from the rest. Focus on key benefits, highlight differentiators, and format with a bulleted list or two to make it scannable. Write product descriptions to outline attributes, advantages, and applications. Craft the keyword rich description with an appeal tailored to your target audience, emphasizing the distinctive selling propositions of the product.

Format text in your Amazon description with bullet points, short sentences, and styling options like bold, italic, and underline. Use styling to highlight key selling points and important information. 

Yes, you can use an AI powered tool to generate content and write AI Amazon product descriptions. Each AI writing tool has its own unique strengths and weaknesses. We recommend soona’s user-friendly and free Amazon product description generator.

An Amazon product description generator tool streamlines the process to create unique and high-quality descriptions tailored to each product. It optimizes product listings for conversion rates and overall performance with informative descriptions, ensuring your products not only stand out but also align with Amazon’s guidelines for character limit and other parameters. It also incorporates relevant keywords and phrases to optimize your product visibility and rankings in Amazon search results.

A high quality Amazon product description is informative, engaging, and persuasive. It precisely outlines the product’s features and benefits while accentuating distinctive selling points. Conversely, a mediocre Amazon product description may be generic, lack essential details, and fail to effectively convey the product’s value.

To make sure your AI Amazon product description is brand-consistent, establish explicit guidelines and standards for content creation. These guidelines should encompass aspects such as brand voice and tone, style, and messaging. You should also review and edit AI-generated content to align it with brand values and messaging, ensuring a cohesive and authentic representation. It can be time-consuming but it’s worth it!

To ensure brand consistency when using AI-generated product descriptions, establish clear guidelines and standards for content creation. This can include guidelines for your brand’s tone of voice, style, and messaging—for example, you might have a casual, conversational tone as opposed to a formal, business tone. Additionally, it’s important to review and edit any content generated by AI to ensure it accurately reflects your values and messaging.

High quality product descriptions are informative, engaging, and persuasive. It accurately describes the product’s features and benefits, while also highlighting its unique selling points in an effort to boost sales. A mediocre product description may be generic or lack detail, and may not effectively communicate the value of the product.

There are potential risks associated with using artificial intelligence for writing product descriptions, such as the risk of creating generic or inaccurate content. It's important to carefully review and edit any content generated by AI to ensure that it accurately reflects the product features and brand. Additionally, it's important to consider the ethical implications of using AI for content creation.

A product description generator can improve SEO rankings by creating unique content for each product, including relevant keywords. Search engines favor websites with high-quality, original content, and a product description generator can help make sure your website has unique product descriptions and keywords that drive organic traffic and conversion rates. 

There are several AI tools available for creating product descriptions, each with its own strengths and weaknesses. We recommend using soona’s easy and free product description generator.

An effective product description should be clear, concise, and informative. It should accurately describe product details, including key features, benefits, and uses. Write product descriptions in a way that appeals to your target audience and highlights the unique selling points of the product.

The AI edits you create can be found in your reservation gallery under “my edits” or in your edits album.

You can edit one image at a time, but we are constantly working to improve our tools.

The Media Editor tool was designed to be user-friendly and intuitive. You do not need advanced editing skills to use it effectively. It is suitable for both beginners and experienced users alike.

You can access soona's Media Editor tools anywhere! Desktop and mobile support is now available for background color, remove background, and blur background functionalities.

.jpg and .png are all supported by the Media Editor tool.

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1. Select an image to edit from the main gallery or from a booking gallery
2. Select “change background color” from the left sidebar navigation
3. Click “change background color”
4. Enter a HEX code. Adjust hue / tint.  Alter lightness and saturation. Reset adjustments. 
5. Click “save” and download your image

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1. Upload your image to the soona Media Editor from your device or select an image from your soona gallery.
2. Watch the magic
3. Download your edited image
4. Publish your image to your Amazon or Shopify store

On a free subscription, you will have limited access to the soona Media Editor tool. You will be able to download low-res, watermarked assets. In order to download hi-res assets, you will have to be a paid subscriber. You can view our paid plans here.

we do not support the scoring or evaluation of competitor listings but are actively working on a feature to empower competitive analysis. 

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Listing Insights only supports Amazon at the moment but we are actively working to connect to other ecommerce platforms. for updates make sure to sign up for our waitlist.

soona does not factor your sales into our scoring system. it is purely an evaluation of the visual content.

no. soona developed this scoring system based on Amazon’s platform requirements. industry best-practices. and our expertise in content creation.

when you connect soona to an Amazon seller account - Listing Insights automatically scans and analyzes the images in each listing. using the power of AI we can help you identify problems and opportunities to improve each listing.

visual performance is an overall measure of how well your listing’s images match Amazon’s best practices and guidelines. this score breaks down into 3 parts: 

1. image quality: do your image files meet the standard for technical and production quality?
2. gallery count: does your gallery or carousel have Amazon’s recommended image count of at least 6 images?
3. visual mix: does your listing use an optimal variety of content types?

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Premium edits are completed by the soona post-production crew. AI edits are completed by you through our Media Editor tool.

Our enterprise plans include monthly payment plan options starting at $2k/month. Please reach out to sales@soona.co to learn more.

soona is a unique blend of service and technology so we pay out quarterly. 

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We give you a unique URL to use which allows us to track a client’s conversion and transactions. If anything is done offline we will provide a form for you to complete to help us manually tag new customer referrals.

We’re a small but nimble team. Give us a few days after your application and we’ll be in touch. 

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Agencies, apps, marketplaces, and aggregators who want to help scale retail and ecommerce brands as much as we do.

we specifically created these trendsets with social media channels. compelling ads. and website content in mind!

soona created trend sets to simplify the process of content creation for businesses. by providing ready-made setups– businesses can save time and resources while still producing high-quality content.

soona trend sets are expertly curated + ready-made scenes that include handpicked props to effortlessly immerse your products in the holiday spirit. our trend sets are designed to elevate your brand's presence. captivate your customers. and keep your holiday content preparations stress-free.

the two platforms will become integrated over the next year. don’t worry - there’s more to come here!

over 1,000 approved creators have been hand-selected to join trend.io. it is up to you to choose how many different creators you want to work with based on your budget and needs.

not yet! right now you can create directly at Trend.io.

Trend is free to use! pay per creator you hire. credits start at $100.

1. visit trend.io
2. create a project
3. review & approve content creator applications
4. collaborate with creators with in-platform messaging and plan content delivery dates
5. approve and download content to use where you need it with complete licensing rights

Trend is a self-serve platform that hosts a diverse creator network to create photo & video content used primarily for online stores. organic social media content. and paid ads.

Packs have pre-defined shot lists curated by our team to meet both the creative and technical best practices of various marketplaces and industries. We've defined the number of assets and bundled in discounts based on platform recommendations.

The $93 clip includes color correction and trimming your video + soona delivering an edited MP4. 

Video clips are the start and stopping of a recording up to 2 minutes long at 1 camera angle. You can purchase the clips individually at $93 per clip and edit them on your own. Or a soona pro can edit your clips together for $93 per clip plus a $99 flat fee. We also have editing add-ons. You can also select pro services (such as a model or styling). This is a prepaid nonrefundable fee and cannot be applied to the purchase of content.

• Pro edit $99: if you are combining 2 clips or 20 clips into 1 final video
• Add music $49: you tell us the vibe. we’ll add a royalty-free song
• Add graphics $49: all logos and graphics must be provided by you! we’ll add to your edit
• Add line of text $9: each sentence or text call out is considered one line
• Crop video $49: first delivered drop is free! each additional crop is $49

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If you become a subscriber, the all video premium edits (with the exception of pro-edits) will be FREE! Learn more here.
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Read more about the video editing options here!

Select the bag icon in the top right corner of the video clips you'd like in your final edit. Add the $99 pro edit add-on to one of the clips in your bag. You may select other add-ons like music, text or graphics. Leave detailed notes about the order you'd like the clips in. Enter your payment info and checkout. We'll edit and deliver your final video asap.

Video clips are the starting and stopping of a recording up to 2 minutes long at one camera angle. Anything longer than 2 minutes will be split into multiple clips. Video clips are purchased a la carte for $93 each. We offer a $99 pro edit to combine multiple clips together into one edited video. The content we capture within a clip depends on your booking selection.

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We have 1 stop motion pack that is available to book here. We have 3 other off menu custom stop motion options that you can view on our stop motion page.

Email us at hey@soona.co to let us know which one you'd like to book and we'll take care of the rest!

We have a few video options that are possible without a model:

‍360 Spin: Your product under the bright lights on a 360-degree carousel
‍Stop motion: Animated photos of your product For any other video type: a hand or full body model is necessary to interact with your product.

Once you book your video with a model, you'll be prompted to select your top 3-5 model choices from soona's model collective.

Photo and video shoots are booked separately to ensure there is enough time to achieve all your goals. Please create two separate bookings if you need both photo and video.

Our video menu is based on the top-performing videos on ecommerce platforms. Explore this page to determine what is best for your product and audience.

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Check out our most popular video: the how-to demo. This video is perfect for your product listing and social channels! Another ecommerce favorite is our 360-spin video.

step 1 – choose your graphic from the gallery here 

step 2 – after purchasing the Amazon infographic pack you’ll receive a link to our form that will collect the information we need to build this graphic including brand colors. fonts. logo. and copy.

step 3 – our team will take photos that are tailored to your product and the graphic you have chose. We will carefully select the best images from your gallery that fit the chosen graphic. You can then proceed to checkout with 10 images. 

turnaround time: once we receive the copy & information to create your custom graphic it will be delivered within 48 hours after checkout.

‍how to upload + make interactive on amazon:

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step 1: receive the zip file from the soona crew

step 2: the images will be compiled in a viewable order

step 3: upload into your Amazon seller portal

after you book: your shipping address and unique reference # can be found on your booking details page. for more shipping questions see our full FAQs here.