faqs

you’ve got questions. we’ve got answers.

how does soona work?

soona provides professional photo and video creation with a 24 hour turnaround. here’s how it works:

  • create your photo & video booking here.
  • ship us your products & props. when we receive your package we schedule your shoot.
  • join us in-studio or virtually from a dashboard. photos and video clips will appear live in your dashboard. your participation in the virtual shoot is required so you can chat your real-time feedback and get exactly what you want!
  • shop your content and only buy what you like.
  • get edited assets in 24 hours.

it’s like that, y’all. check out our how it works page for more info!

how does pricing work?

our pricing is a la carte! photos are $39 each. video clips and GIFs are $93 each. we also have editing add-ons you can choose upon checkout that you can see on our menu.

we have pro services you can add on during booking (such as models and styling). learn more about pro services here! remember: your participation on your shoot is important and required!

what is the shipping process?

your first label with soona is FREE! after you create your booking head to our shipping section to print your first label free.

pack your products cozy and snug in a 12×12 USPS flat rate box up to 70 lbs. send it to us with love and bask in the glow of free shipping (it’s a thing).

send us a return label and we’ll ship it right back to you after the shoot! want to shoot more? amazing! create another booking with us.

does soona offer models?

we offer models and hand models that you can add right to your shoot! the model pro service is prepaid and non-refundable. learn more about our pro services here!

remember: your shoot participation is required!

 

is it required for me to join my shoot?

the best part of the soona platform is that you can join a shoot from anywhere! we require participation on in-studio or virtual shoots. keep an eye out for your scheduled shoot time so you can give us real-time feedback and get exactly what you want.

we will stop your shoot if you are not logged into your dashboard at your shoot time. all down payments are nonrefundable and soona does not offer reshoots.

what kind of props do you have?

check out the props we have at each studio here! if you need something specific please send it along with your product.

need fresh ingredients for your shoot? select the props shopping pro service and we will do the shopping!

 

how do I cancel or reschedule?

we can reschedule your shoot if you reach out to use no later than 24 hours before your booking. email hey@soona.co and we’ll reschedule. the booking deposit is non-refundable.

there is no canceling or rescheduling of headshots for all bookings.

 

 

contact info

reach out to us here or send us a chat through your dashboard.

 

soona