Enterprise packages and preferred credits are valid for 1 year from the date of purchase unless otherwise specified in a contract.

All stylists have access to 100+ different standard props available in our studios. Any props outside our prop list can be shipped to our studio. For any fresh ingredients and florals you need, you can book our grocery shopping service when you plan your shoot.

Every soona shoot includes one photographer. A stylist provides an extra pair of hands to assist with things like:

• 5+ items in a single shot
• Swatches or cosmetic textures
• Food or ingredients
• Apparel that needs to be steamed, styled, folded, or pinned
• Recreating the style of a shot you want to referencing

After you book a shoot, we’ll review your goals and shot list. Some shoots may require the styling pro service to be executed successfully.

We hire specialists in the same cities as our studios with years of experience working on successful content shoots for brands like yours. Whether they’re a stylist or photographer, they’re proven professionals in their area of expertise who show up to every shoot on time and ready to collaborate.

Always and forever. We’ve pre-negotiated standardized rates across our entire pro network so you never have to worry about the legal mumbo jumbo when you’re planning you’re shoot.

We have 700+ models in our network across a wide variety of ages, skin tones, and genders with profiles that include specific details, like measurements, piercings, location, and availability.

During model selection, when you book a shoot, we automatically filter for models available in the same city and day as your shoot. If you need a specific type of model, you can start your search from the model directory to browse all our models.

Sign up or log into your soona account to preview our Model Directory where you can view the details and availability for each model, and apply filters like model type and city to narrow your search.

You can book models directly from our directory or choose from available models near your assigned studio during the Model Selection step as you build your shoot in soona.

If you still have questions, you can email our support team at hey@soona.co or text us during support hours (Monday-Friday 8am-4pm MST) at 512-270-3331.

You can find your completed photos in the gallery tab of your soona booking. You will receive an automated email once your photos have been completed.

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We will aim to have your photos completed within 10 business days of the product’s arrival in our Denver studio. Once complete, you will receive an email that your photos are ready to download and use at iStock Gen AI!

Oversized products (such as mattresses, ice baths or kayaks) or items that require additional costs or services are not eligible for packs and may require a custom photoshoot. If you’re unsure if your product qualifies, please contact us at hey@soona.co.

We’re excited to partner with you for some fresh, new content! Just ship your product to the soona address provided in the details tab of your booking. You can create a shipping label directly through our platform, ship with your preferred carrier or ship directly from your website. Please make sure to include the REF number! Once your product arrives in the studio, we’ll get to work! You can expect your 3 iStock Product Pack images to be completed within 10 business days of the product’s arrival in our Denver studio.

Our crew is made up of proven professionals with collective experience across thousands of brands and dozens of industries. We know our stuff when it comes to ecommerce channels and what sells where, and that expertise is baked into all our training, outputs, and tech.

We only hire photographers from the top 1.5% of all applicants and have built up a team of specialized stylists in apparel, pet, food, hair, makeup, set design, and more to serve a wide range of brands and production needs.

Most of our customers book their first shoot within 4 weeks of their first call. Most shoots are scheduled within 3 to 5 business days of your products arriving in our facilities.

Not only does soona integrate with Shopify, Amazon, and Canva right out of the box to connect with your ecommerce content workflows, enterprise customers get dedicated account management to assist you at every step from your 1st shoot to your 400th and beyond.

You always have the option to attend in person on the day of your shoot or join remotely from inside the platform via our revolutionary virtual photoshoot. Either way, soona shoots are interactive, collaborative experiences where you'll be able to chat with the crew and give real-time feedback during the shoot. Just one of many reasons enterprise brands love our virtual shoots? They can keep their shoot going in the background and invite as many people as they want, without increasing their costs. So invite your agency partners. Your retail team. Your intern too. There is no limit to the number of seats who can attend a soona virtual shoot

Enterprise customers get dedicated account management that includes creative onboarding, customized platform setup, and pre-production with our crew to help us learn your brand and your needs. We make your brand standards visible and easy to share across your soona account and content, so they’re not just stuck in a slide deck or, worse, in someone’s head.

Once you integrate your Shopify and Amazon stores, your soona account will also feed in your product listings for a visual mood board of all your approved brand imagery. This serves as an essential onboarding resource, and helps us get more familiar with your brand as you develop more content in soona.

soona works thanks to a combination of logistics wizardry and purpose-built technology led by award-winning creatives and ecommerce industry veterans. Our unique approach puts economies of scale to work to create savings at higher outputs where the traditional agency model would struggle to keep up.

Put simply, we’ve used software to replace the tasks that used to take dozens of emails, spreadsheets and phone calls to sort out. That helps us get to set faster and deliver more content to you in less time—all while building meaningful career progression for the top 1.5% of creatives in our markets.

For our standard membership & enterprise packages: free premium photo editing & video add-ons are included! You may select each premium add-on on your photos or videos during checkout. Any additional variants or revisions after your initial order are $9+ each.

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With the studio pass & basic membership: each $39 photo includes one complimentary touch-up after purchase. If your photos or videos need more custom editing: premium add-ons are $9+ each.

You can proceed with monthly membership or pay annually to unlock savings with payment upfront. We have found the creative platform adds the most value to our clients on an ongoing basis. We offer flexible monthly payments within our enterprise plans.

The $149 studio fee unlocks access to the virtual shoot platform, network of studios, props, backdrops & lifestyle sets. This fee is paid at the downpayment of each booking created.

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For $7 more, the Basic plan includes free studio fees for a year and use of the AI Studio tool. This is our recommendation to get the most value out of soona!

When you log into your account, you'll see all your recent assets at the top of the page. There is also an edits album, a favorites album, an expert picks album, and a my uploads album.

Yes! Start by filling out this form to let us know your editing needs. A crew member will email you to confirm editing scope + cost. After that, receive your edits in 24-48 hours!

When we receive your product, we get you on the schedule for our earliest available date and time. If you would like to be scheduled sooner, you can join our waitlist. Sometimes we have last minute cancelations and can get you on sooner. You must have open availability to sign up for the waitlist.

soona's UGC product can be found at Trend.io. Create a brief and hire creators you want to work with!
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Bundled soona content & UGC packages are available to unlock more savings. Contact our team here!

Select a platform membership to get started. The Standard plan unlocks the most value! When you book, you'll pay for models, styling & services. After your shoot, you select & order the assets you love for $39 each + $9 premium edits (which are free for Standard members).

If you only need 1 booking, you can opt to pay the Studio pass fee for $149 per booking.
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For ongoing content needs, soona's Enteprise pricing unlocks our best rates, dedicated teams & account management.

1. The Studio Pass covers access to soona’s platform to plan your shoot, manage your content, access your live shoot. It also includes free access to all of soona’s backdrops, lifestyle spaces, props & creative talent.
2. It also accommodates small product assembly, simple steaming of products and return handling

Chat with sales! Here are some tips from the crew:
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For 1 shoot per year & access to AI studio to generate new assets each month → Basic plan

‍For 2-3 shoots per year with models or styling, access to AI studio to generate unlimited assets each month, save money on editing, pro services → Standard plan

‍For quarterly or monthly content creation, get dedicated support and account management, save money and unlock flexible monthly payments → Enterprise plans

soona can create a diverse range of visual ad content, including but not limited to:

• Product photography
• Videos 
• Lifestyle photography
• Social media ads
• Banner ads
• Display ads
• Emails
• Text and SMS campaigns

soona’s professional ad content creative services offer a comprehensive suite of solutions to help businesses create high-quality, engaging advertisements. These services include professional photography, videography, styling, and editing, tailored to produce compelling ad content for various platforms including social media, websites, email, and more.

Ad design is the process of creating and arranging the visual elements of an advertisement. This involves layout, typography, color schemes, and imagery to ensure the ad is visually appealing and effectively communicates the intended message to the audience.

Ad creative refers to the visual and textual elements used in advertising to convey a message and attract the target audience's attention. This includes graphics, videos, images, copy, and other multimedia components designed to promote a product, service, or brand effectively.

Start by filling out this form to let us know your editing needs. A crew member will confirm editing scope + cost. After that, receive your edits in 24-48 hours!

We license our background music through Artlist.io. Please browse this platform and let us know the song or soundtrack title and artist once you have made your selection.

soona offers re-edits for all your edited content. You can submit a re-edit request by selecting the photo you’d like us to re-edit, click the “request re-edit” button and then write in the text box what you would like us to re-edit. The additional charge depends on the revisions you wish to create. Here’s more information about our premium photo edits.

We aim to deliver edited content within 24 hours upon receiving your photo or video order. This timeframe can vary. For infographics, the expected delivery time is within 48 hours.

Sign in, browse, and book with models from any city directly at book.soona.co/directory. Or, after your booking is made, you'll go through model selection which will surface the active models in the city your booking is assigned to. Filters are available for basic traits such as shoe size, skin tone, gender, age and more.

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You'll use portfolio photos and model details to determine your top 2-3 model preferences. Then you'll describe any extra model details such as shaving, nail, and wardrobe needs. If you decide to send wardrobe, your chosen model's sizes will be surfaced.

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From there, soona does the rest! We will communicate and coordinate with the model. You get to focus on shipping your product, building your shotlist, or any other prep.

Foot models will arrive with the standard wardrobe options and can feature any combination of those items: from bare legs + feet to long pants + shoes. Any additional wardrobe options (bottoms, socks, shoes, sandals, jewelry, etc.) should be sent to the studio with your product.

Generally, what you see is what you get! If the model has shaved legs in their modeling profile, they will arrive with shaved legs for the shoot. Alternatively, if they have leg hair, you can expect hair on the booking.

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You may, however, indicate a shaved leg preference during model selection. Please note that a model could decide to not service bookings with shaved leg preferences different than what is shown in their profile.

soona foot models perform their own at-home self-care prior to the shoot. All are expected to arrive with well groomed, moisturized, and clean skin + nails.

For an extra polished look or to showcase your nail products, add the custom pedicure upgrade.

the soona Media Editor can add shadows to photos. it can also help you remove backgrounds, change background colors, add a white background, add text, and make other edits to your product photos. 

You can add shadows to photos for free using the soona Media Editor. Simply upload your image and the AI tool will automatically detect where and how to place the shadow. No need for complicated software here!

1. select an image from your soona gallery 
2. upload your image to our free add text to photo tool 
3. add your text
4. download your edited image
5. publish the photo wherever you sell!

yes, you can add text to an iPhone photo. you can do it on your phone, or you can upload the photo to the free soona Media Editor and add text there. 

you can add text to a photo for free using the soona Media Editor. simply upload your image and add your text. you can play with plain text, stylish font combinations, text styles, and more.

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Absolutely! We encourage you to provide feedback to help us improve our AI-powered tools.

Yes, our Business Name Generator is optimized for use on both desktop and mobile devices.

Right now we are primarily supporting English-language business names.

Nope. You can generate as many options as you would like using our Business Name Generator, free of charge!

Absolutely! Our generator allows you to input specific keywords, your industry, and more, to tailor the generated names according to your preferences.

Yes! We built the Business Name Generator for you to use for free!

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Open the image.
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Tap and hold the subject.

An outline will appear around the subject.

Continue holding down the subject and tap copy.

Paste the subject into an email, text message, or note.

To make sure AI-generated product descriptions on Shopify remain brand-consistent, establish clear guidelines and standards for content creation. These guidelines should cover elements like brand voice and tone, style, messaging, and target audience. You might also include a few examples of on-brand and off-brand product descriptions for reference. 

A high-quality Shopify product description stands out for its informativeness, engagement, and persuasive appeal. It precisely delineates product features and benefits, accentuating the product’s unique selling points. On the flip side, a mediocre product description may be more generic, lacking crucial details and falling short in effectively conveying the product’s value.

Yes, there are risks associated with using AI for writing product descriptions for Shopify. One risk is the potential for generic or inaccurate content. It’s important to meticulously review and edit AI-generated content to ensure it accurately reflects both the product and brand. 

A Shopify product description generator improves SEO rankings by efficiently crafting unique and high-quality content tailored to each product. It enhances listings with informative descriptions, ensuring products stand out and align with Shopify’s preference for original and valuable content. It also strategically incorporates relevant keywords and phrases to optimize your product’s visibility and rankings within the Shopify ecosystem.

Many AI tools are available for creating compelling product descriptions on Shopify, each with its own set of strengths and weaknesses. Our recommendation is soona’s user-friendly and free Shopify product description generator.

The key elements of an effective Shopify product description are: 

• Clear and descriptive title
• Compelling introduction
• Detailed product information
• Bullet points or lists
• High-quality product photos and videos
• Social proof or customer reviews
• Clear call to action
• SEO optimization

Write a concise description that abides by Amazon’s guidelines while also setting your products apart from the rest. Focus on key benefits, highlight differentiators, and format with a bulleted list or two to make it scannable. Write product descriptions to outline attributes, advantages, and applications. Craft the keyword rich description with an appeal tailored to your target audience, emphasizing the distinctive selling propositions of the product.

Format text in your Amazon description with bullet points, short sentences, and styling options like bold, italic, and underline. Use styling to highlight key selling points and important information. 

Yes, you can use an AI powered tool to generate content and write AI Amazon product descriptions. Each AI writing tool has its own unique strengths and weaknesses. We recommend soona’s user-friendly and free Amazon product description generator.

An Amazon product description generator tool streamlines the process to create unique and high-quality descriptions tailored to each product. It optimizes product listings for conversion rates and overall performance with informative descriptions, ensuring your products not only stand out but also align with Amazon’s guidelines for character limit and other parameters. It also incorporates relevant keywords and phrases to optimize your product visibility and rankings in Amazon search results.

A high quality Amazon product description is informative, engaging, and persuasive. It precisely outlines the product’s features and benefits while accentuating distinctive selling points. Conversely, a mediocre Amazon product description may be generic, lack essential details, and fail to effectively convey the product’s value.

To make sure your AI Amazon product description is brand-consistent, establish explicit guidelines and standards for content creation. These guidelines should encompass aspects such as brand voice and tone, style, and messaging. You should also review and edit AI-generated content to align it with brand values and messaging, ensuring a cohesive and authentic representation. It can be time-consuming but it’s worth it!

To ensure brand consistency when using AI-generated product descriptions, establish clear guidelines and standards for content creation. This can include guidelines for your brand’s tone of voice, style, and messaging—for example, you might have a casual, conversational tone as opposed to a formal, business tone. Additionally, it’s important to review and edit any content generated by AI to ensure it accurately reflects your values and messaging.

High quality product descriptions are informative, engaging, and persuasive. It accurately describes the product’s features and benefits, while also highlighting its unique selling points in an effort to boost sales. A mediocre product description may be generic or lack detail, and may not effectively communicate the value of the product.

There are potential risks associated with using artificial intelligence for writing product descriptions, such as the risk of creating generic or inaccurate content. It's important to carefully review and edit any content generated by AI to ensure that it accurately reflects the product features and brand. Additionally, it's important to consider the ethical implications of using AI for content creation.

A product description generator can improve SEO rankings by creating unique content for each product, including relevant keywords. Search engines favor websites with high-quality, original content, and a product description generator can help make sure your website has unique product descriptions and keywords that drive organic traffic and conversion rates. 

There are several AI tools available for creating product descriptions, each with its own strengths and weaknesses. We recommend using soona’s easy and free product description generator.

An effective product description should be clear, concise, and informative. It should accurately describe product details, including key features, benefits, and uses. Write product descriptions in a way that appeals to your target audience and highlights the unique selling points of the product.

The AI edits you create can be found in your reservation gallery under “my edits” or in your edits album.

You can edit one image at a time, but we are constantly working to improve our tools.

The Media Editor tool was designed to be user-friendly and intuitive. You do not need advanced editing skills to use it effectively. It is suitable for both beginners and experienced users alike.

You can access soona's Media Editor tools anywhere! Desktop and mobile support is now available for background color, remove background, and blur background functionalities.

.jpg and .png are all supported by the Media Editor tool.

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1. Select an image to edit from the main gallery or from a booking gallery
2. Select “change background color” from the left sidebar navigation
3. Click “change background color”
4. Enter a HEX code. Adjust hue / tint.  Alter lightness and saturation. Reset adjustments. 
5. Click “save” and download your image

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1. Upload your image to the soona Media Editor from your device or select an image from your soona gallery.
2. Watch the magic
3. Download your edited image
4. Publish your image to your Amazon or Shopify store

On a free subscription, you will have limited access to the soona Media Editor tool. You will be able to download low-res, watermarked assets. In order to download hi-res assets, you will have to be a paid subscriber. You can view our paid plans here.

we do not support the scoring or evaluation of competitor listings but are actively working on a feature to empower competitive analysis. 

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Listing Insights only supports Amazon at the moment but we are actively working to connect to other ecommerce platforms. for updates make sure to sign up for our waitlist.

soona does not factor your sales into our scoring system. it is purely an evaluation of the visual content.

no. soona developed this scoring system based on Amazon’s platform requirements. industry best-practices. and our expertise in content creation.

when you connect soona to an Amazon seller account - Listing Insights automatically scans and analyzes the images in each listing. using the power of AI we can help you identify problems and opportunities to improve each listing.

visual performance is an overall measure of how well your listing’s images match Amazon’s best practices and guidelines. this score breaks down into 3 parts: 

1. image quality: do your image files meet the standard for technical and production quality?
2. gallery count: does your gallery or carousel have Amazon’s recommended image count of at least 6 images?
3. visual mix: does your listing use an optimal variety of content types?

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Premium edits are completed by the soona post-production crew. AI edits are completed by you through our Media Editor tool.

Our enterprise plans include monthly payment plan options starting at $2k/month. Please reach out to sales@soona.co to learn more.

soona is a unique blend of service and technology so we pay out quarterly. 

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We give you a unique URL to use which allows us to track a client’s conversion and transactions. If anything is done offline we will provide a form for you to complete to help us manually tag new customer referrals.

We’re a small but nimble team. Give us a few days after your application and we’ll be in touch. 

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Agencies, apps, marketplaces, and aggregators who want to help scale retail and ecommerce brands as much as we do.

we specifically created these trendsets with social media channels. compelling ads. and website content in mind!

soona created trend sets to simplify the process of content creation for businesses. by providing ready-made setups– businesses can save time and resources while still producing high-quality content.

soona trend sets are expertly curated + ready-made scenes that include handpicked props to effortlessly immerse your products in the holiday spirit. our trend sets are designed to elevate your brand's presence. captivate your customers. and keep your holiday content preparations stress-free.

the two platforms will become integrated over the next year. don’t worry - there’s more to come here!

over 1,000 approved creators have been hand-selected to join trend.io. it is up to you to choose how many different creators you want to work with based on your budget and needs.

not yet! right now you can create directly at Trend.io.

Trend is free to use! pay per creator you hire. credits start at $100.

1. visit trend.io
2. create a project
3. review & approve content creator applications
4. collaborate with creators with in-platform messaging and plan content delivery dates
5. approve and download content to use where you need it with complete licensing rights

Trend is a self-serve platform that hosts a diverse creator network to create photo & video content used primarily for online stores. organic social media content. and paid ads.

Packs have pre-defined shot lists curated by our team to meet both the creative and technical best practices of various marketplaces and industries. We've defined the number of assets and bundled in discounts based on platform recommendations.

The $93 clip includes color correction and trimming your video + soona delivering an edited MP4. 

Video clips are the start and stopping of a recording up to 2 minutes long at 1 camera angle. You can purchase the clips individually at $93 per clip and edit them on your own. Or a soona pro can edit your clips together for $93 per clip plus a $99 flat fee. We also have editing add-ons. You can also select pro services (such as a model or styling). This is a prepaid nonrefundable fee and cannot be applied to the purchase of content.

• Pro edit $99: if you are combining 2 clips or 20 clips into 1 final video
• Add music $49: you tell us the vibe. we’ll add a royalty-free song
• Add graphics $49: all logos and graphics must be provided by you! we’ll add to your edit
• Add line of text $9: each sentence or text call out is considered one line
• Crop video $49: first delivered drop is free! each additional crop is $49

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If you become a subscriber, the all video premium edits (with the exception of pro-edits) will be FREE! Learn more here.
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Read more about the video editing options here!

Select the bag icon in the top right corner of the video clips you'd like in your final edit. Add the $99 pro edit add-on to one of the clips in your bag. You may select other add-ons like music, text or graphics. Leave detailed notes about the order you'd like the clips in. Enter your payment info and checkout. We'll edit and deliver your final video asap.

Video clips are the starting and stopping of a recording up to 2 minutes long at one camera angle. Anything longer than 2 minutes will be split into multiple clips. Video clips are purchased a la carte for $93 each. We offer a $99 pro edit to combine multiple clips together into one edited video. The content we capture within a clip depends on your booking selection.

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We have 1 stop motion pack that is available to book here. We have 3 other off menu custom stop motion options that you can view on our stop motion page.

Email us at hey@soona.co to let us know which one you'd like to book and we'll take care of the rest!

We have a few video options that are possible without a model:

‍360 Spin: Your product under the bright lights on a 360-degree carousel
‍Stop motion: Animated photos of your product For any other video type: a hand or full body model is necessary to interact with your product.

Once you book your video with a model, you'll be prompted to select your top 3-5 model choices from soona's model collective.

Photo and video shoots are booked separately to ensure there is enough time to achieve all your goals. Please create two separate bookings if you need both photo and video.

Our video menu is based on the top-performing videos on ecommerce platforms. Explore this page to determine what is best for your product and audience.

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Check out our most popular video: the how-to demo. This video is perfect for your product listing and social channels! Another ecommerce favorite is our 360-spin video.

step 1 – choose your graphic from the gallery here 

step 2 – after purchasing the Amazon infographic pack you’ll receive a link to our form that will collect the information we need to build this graphic including brand colors. fonts. logo. and copy.

step 3 – our team will take photos that are tailored to your product and the graphic you have chose. We will carefully select the best images from your gallery that fit the chosen graphic. You can then proceed to checkout with 10 images. 

turnaround time: once we receive the copy & information to create your custom graphic it will be delivered within 48 hours after checkout.

‍how to upload + make interactive on amazon:

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step 1: receive the zip file from the soona crew

step 2: the images will be compiled in a viewable order

step 3: upload into your Amazon seller portal

after you book: your shipping address and unique reference # can be found on your booking details page. for more shipping questions see our full FAQs here.

after you book and ship your products: you'll receive an email with your 30-minute shoot date and time. we ask that you attend your virtual shoot from your dashboard so you can give real-time feedback.

this pack is the perfect way for new clients to try soona for FREE! this 30-minute shoot includes soona shooting your products against a white backdrop.

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after you book and ship your products: we'll schedule your shoot (on average shoots are scheduled within 5-10 business days after products have arrive). your photographer will fill a virtual gallery with ecomm photos of your products. order the 5 you want for free. get edited photos in 24 hours! all other images in your gallery are available to shop for $39 + editing.

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looking for a custom shoot where you can pick more backdrops and props? book here!

stay seasonally relevant and make your socials pop with this sweet Valentine’s Day pack. it includes 3 photos. a GIF. a hand model. and festive props!

this pre-built photo shoot includes our most robust offering for a fashion brand. this pack includes 8 photos with a mix of model poses and mannequin styling to give customers a full view of how the clothes will look and fit.

this pre-built photo shoot includes 6 photos that encapsulate all the angles of your product and 1 360 spin video clip to show off the details. perfect for starting or building a gallery of all your ecomm imagery needs.

Press on manicures can withstand small amounts of water, oil, creams or other wet products before the adhesive starts to loosen. If your shoot will require the nails to have excessive exposure to water, creams, or oils, we recommend booking a custom manicure.

plus size mannequins are available at select studios. please send us a note at hey@soona.co for more info.

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No, we currently restrict shopping to grocery stores local to our studio. Please use a food delivery service to deliver food from restaurants to our studio.

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When an item is not available, our stylist will text you to offer a substitution or skip the item. You must opt-in to texting to receive stylists’ texts. You can check item availability at major grocery stores we frequently shop at: Whole Foods, Sprouts Farmers Market, Natural Grocers, Kroger, Safeway, Trader Joes, Target Grocery, H-E-B.

soona stylist shoppers will hand-select your items and drop them off at our studio before your shoot.

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We shop at grocery stores local to our studio such as: Whole Foods, Sprouts Farmers Market, Natural Grocers, Kroger, Safeway, Trader Joes, Target Grocery, H-E-B.

Grocery shopping is the service that allows you to select 20 items found at grocery stores that our stylists hand select before your shoot.

Ghost mannequins are a photo-based technique and are not available with our current video offering. However, we can stitch together several photos into a GIF or stop motion for a video-like effect.

For the “floating” ghost mannequin effect we recommend using one of our ghost mannequins with removable pieces that allow us to photograph your product consistently and efficiently. If you’d like a model showcased in the photo - we recommend booking a full body model.

Tops:

• shirts, blouses, sweaters, jackets, coats

Bottoms: 

• jeans, trousers, shorts, skirts

Other:

• dresses, underwear, socks, swimwear, hats

Ghost mannequin refers to the post-production technique that removes a mannequin from a photo to achieve a seamless “floating” effect with your product. The final result showcases your products’ tailored shape and fit.

an additional styling service is required to have your product styled in a lifestyle scene or with props during your shoot.

there is no maximum hours for this service. since we charge per hour, we can accommodate any amount of assembly needs for your shoot.

To get your nail brand or product looking its best on a model, book with our custom manicure service. The model(s) will take your product to a local salon and have a professional nail tech apply your product before the shoot.

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Please prepare to send an extra or two of your product - one for photographing and another for our models to take to the nail salon.

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furniture products are larger products usually found in a house. office. or business space. furniture products may require power tools to assemble.

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furniture includes: 

• stools
• chairs
• sofas
• tables & desks
• dressers
• shelves 
• beds

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Please share your product assembly instructions via email to hey@soona.co or ship them with your product and include an estimated amount of time to assemble AND disassemble in your email or instructions.

furniture assembly is the service we require when your furniture product ships in multiple pieces and needs to be put together to a complete stage so it's shoot ready.

Steaming includes prep time to ensure your items are wrinkle free before your shoot begins, it does not include a stylist on set to style your steamed items. Styling will be required if you’d like your items styled on your shoot.

We can steam up to 20 items. More than 20 items will require multiple steaming upgrades.

Our crew will ensure your items are steamed before your shoot begins. They will also continue to steam your items during the shoot as needed.

Our in-studio crew will steam and prepare your items for your shoot.

We can steam mid to large size wrinkle prone items. We commonly steam:

• Apparel
• Bed sheets
• Duvets
• Pillow cases
• Curtains
• Table cloths
• Fabric swatches

An additional styling service is required to have your product styled in a lifestyle scene or with props during your shoot.

There is no maximum hours for this service. Since we charge per hour, we can accommodate any amount of assembly needs for your shoot.

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non-furniture products are smaller products that may require materials such as:

• tape
• glue
• scissors
• paint & brushes 
• needles & thread
• staples
• push pins
• hooks
• wires
• command strips
• nails & hammer 
• yarns & strings 
• dyes & fabric coloring 

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non-furniture includes: 

• hanging pieces & wall decor (picture frames + wall art)
• tech devices
• arts and crafts
• inflatable products (paddle boards)
• tents
• toys

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Please share your product assembly instructions via email to hey@soona.co or ship them with your product and include an estimated amount of time to assemble AND disassemble in your email or instructions.

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non-furniture assembly is the service we require when your non-furniture product ships in multiple pieces and needs to be put together to a complete stage so it's shoot ready.

yes! stylists can create texture swatches of your beauty or art products on acrylic surfaces or models (requires a model pro service).

soona offers FREE props in-studio for your shoots that you can view here. Not seeing the props you want? Ship us your own!

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If you're looking for fresh food, beverages or ingredients for your shoot, our stylists can source the items at local stores with our grocery shopping service for $149 + cost of goods.

Stylists help elevate and evolve an existing brand and shoot concept - they will efficiently recreate the shot list and shoot goals you provide. Our stylists follow your creative direction to setup scenes and capture your vision. Stylists do not define your brand's creative vision or manage your creative project. You must provide a shot list and shoot goals before your shoot for our stylists to review and follow.

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For further assistance building a shot list and help with creative direction, you can use our Producer pro-service. Read more here.

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you can communicate live with stylists during the shoot on the kickoff call and live chat. please provide clear shot lists and shoot goals before your shoot so your stylist can review and execute your expectations.

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if you'd like to discuss your goals and have support building your shot list: add the producer pro service.

a soona stylist brings your vision to life by serving as an extra pair of skilled hands and creative eyes during your shoot. they efficiently execute your shot list as quickly as possible resulting in eye-grabbing imagery that truly allows your product to shine and meets your brand goals.

stylists are essential for shoots with complex shot lists and stylized inspiration images. the photographer focuses on capturing high-quality images. the stylist artfully sets up scenes and adjusts your product and props to achieve your vision.

soona requires styling for the following shoot types:

• 5+ items styled in a single shot
• swatches to highlight texture or color
• food or ingredients styled with your product
• pinned and adjusted clothing and accessories
• bedroom scenes + other decorated lifestyle setups
• to recreate the style of a shot you saw somewhere else

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still not sure? email us at hey@soona.co with your vision or inspiration images and we’ll make a recommendation. after you book and we review your goals: we may require styling if we believe it’s essential to reaching your content goals.

On occasion we have other pet types beyond cats and dogs available. The other pet types available can vary. We recommend using filters during model selection to find our “other” pet types.

Yes! We highly encourage attendance for all soona shoots, but especially encourage attendance for shoots with models or other pro-services. This is to ensure you can give live feedback to the model(s) and we can capture your content just the way you need it. We will continue shooting if you are not in attendance!

Log in to browse and book directly with pet models in any city from book.soona.co/directory. Filter by pet type, weight, and other measurements in order to find the perfect pet for your brand. Or, after your booking is made, you'll go through model selection which will surface the active pet models in the city your booking is assigned to.
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If you’re not seeing a pet type you are looking for, email hey@soona.co with your preferred pet details and we will let you know our options.

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All soona pet models undergo a test shoot to ensure quality photos and direction can be taken. Dog models have basic obedience training (sit, stay, lay down) and cats have the proper temperaments to make a shoot successful.

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If your goals require tricks or special commands, provide detailed descriptions about what actions the pet model must be able to perform. Our crew + pet model owners will review and assess this information accordingly before agreeing to work on the shoot.

If you would like to have the hair + makeup artist style a person on camera - please email hey@soona.co. Our team will assist in your booking process and source an artist that is comfortable being on camera to perform the tasks.

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Note: an additional full body model fee will be required on top of the hair + makeup fee.

soona models arrive with natural hair + little to no makeup. All hair + makeup is done by the models at home before they arrive.

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If you wish to have the model’s hair or makeup styled professionally - you must book the hair + makeup service in addition to the full body model.

soona hair and makeup artists can accomplish up to two natural hair + makeup looks within one hour. We can style and photograph one look about every 30 minutes.

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If your shoot goals require changing hair or makeup styles during the session be prepared to account for the extra styling time the artist needs to change the look.

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If you have questions about your specific shoot needs and need duration suggestions email hey@soona.co.

General rule of thumb - 2 people can be styled by 1 hair and makeup artist within a one hour time period.

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If you need 4 models styled within one hour - 2 hair and makeup artists will be required.

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If you need 4 models styled within two or more hours - only 1 hair and makeup artist is needed.If you have questions about your specific shoot needs - please email hey@soona.co for booking suggestions.

to get your nail brand or product looking its best on a model - book with our custom manicure service. the model(s) will take your product to a local salon and have a professional nail tech apply your product before the shoot.

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please prepare to send an extra set or two of your product. one for photographing. and another for our models to take to the nail salon.

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Our models are every day people local to our studios and our directory is constantly changing. Log into your soona account to browse our directory at book.soona.co/directory to see what kinds of people we may have available for your shoot.

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You can book directly with any model in any city straight from the directory. After booking, you'll be able to filter and select your top preferred models from your booking's assigned city.

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If you can't find a model that matches your vision, email us at hey@soona.co with the description of your preferences and we'll let you know what options are available.

Yes! We highly encourage attendance for all soona shoots, but especially encourage attendance for shoots with models or other pro-services. This is to ensure you can give live feedback to the model(s) and we can capture your content just the way you need it. We will continue shooting if you are not in attendance!

We pride ourselves on bringing everyday people local to our studios into our model directory. This allows us to celebrate diversity, accessibility and inclusivity. We offer a wide range of relatable models who have different levels of experience in production. All soona models undergo a test shoot and all operate under the same soona standards and expectations.

Model standard wardrobe consists of a casual options (white t-shirt and jeans) and an athletic option (black athletic wear). Models will bring both wardrobes to each shoot. Click the link above to read more details and see visual examples.

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If you want the models to wear something different, please send us those clothing items. soona will provide your selected model's sizing and measurement information after model selection. We will start scheduling and coordinating your shoot after all wardrobe pieces arrive in studio.

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Hot tip: we recommend sending a few different sizes over to ensure we have a good fit on hand.

soona models arrive with clean nails, natural hair, and little to no makeup. All prep work is done by the models at home before they arrive.

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We have professional hair and makeup or custom manicure upgrades you may add.

Yes! We highly encourage attendance for all soona shoots, but especially encourage attendance for shoots with models or other pro-services. This is to ensure you can give live feedback to the model(s) and we can capture your content just the way you need it. We will continue shooting if you are not in attendance!

we suggest you make a booking dedicated to just model shots. this may mean you create two bookings - one for model photos and another for non-model photos. 

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for example: if you need 16 photos with no model and 12 photos with a hand model we suggest you book one hand model shoot in the 10-15 photo range. and book another shoot without a model in the 16-25 photo range. 

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if you have special shoot needs or need help with booking reach out to hey@soona.co for suggestions!

The hand model service includes clean and unpolished nails that are cared for by the model themselves at home. Your model's hands will be moisturized and cuticles trimmed. Nails will be free of dirt and no longer than 1 cm in length above the fingertip.

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If you want a custom polished look - use our custom manicure service for $99 per model.

For content that features anything more than hands (face, upper arms, torso, legs, feet), book a full body model!

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Hand only shots can also be achieved with a full body model.

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For our standard membership & enterprise packages: free premium photo editing & video add-ons are included! You may select each premium add-on on your photos or videos during checkout. Any additional variants or revisions after your initial order are $9+ each.
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With the studio pass & basic membership: each $39 photo includes one complimentary touch-up after purchase. If your photos or videos need more custom editing: premium add-ons are $9+ each.

Yes! We highly encourage attendance for all soona shoots, but especially encourage attendance for shoots with models or other pro-services. This is to ensure you can give live feedback to the model(s) and we can capture your content just the way you need it. We will continue shooting if you are not in attendance!

The hand model service includes clean and unpolished nails that are cared for by the model themselves at home. Your model's hands will be moisturized and cuticles trimmed. Nails will be free of dirt and no longer than 1 cm in length above the fingertip.

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If you want a custom polished look - use our custom manicure service for $99 per model.

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For content that features anything more than hands (face, upper arms, torso, legs, feet), book a full body model!

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Hand only shots can also be achieved with a full body model.

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All soona models are everyday people local to our studios. We have a wide variety of ages, skin tones, and genders. Log into your soona account to view our Model Directory at book.soona.co/directory, or view available models in your booking's assigned city via Model Selection.

Specific model details (such as measurements) can be accessed at any point in the directory or in the model selection process.

inside our Etsy starter pack you’ll receive 5 photos and 1 hand model. what we recommend: utilize our white and colored backgrounds to capture multiple angles. insert your brand elements. bring your product to life with your included hand model in two lifestyle settings to really give your customers a feel for what your products might look and feel like in their hands.

our fashion starter pack includes 9 photos + a ghost mannequin and our professional fashion stylists to perfectly convey the details and dynamism of your clothing. these assets are perfect for any application. ecommerce shop. social channels. print. catalogs. and more!

whether you want to focus on one product or three we take the crispiest and cleanest images of your product from all angles. stitch them together. create a 10-second video to show off your product. how does it work? if you send us 3 products we’ll create 1 spin video for each product. if you have 1 product we’ll work those angles and get you 3 different spin videos.

any brand registered in the Amazon Brand Registry can now upgrade their product details page to include A+ content - formerly known as Enhanced Brand Content. this rich set of tools can improve sales by 5.6% as it allows you to supercharge your appearance in Amazon search and improve the overall conversion rate of each product details page on Amazon. 

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learn more on Amazon.com

inside this pack you’ll receive 10 images based on Amazon A+ Content best practices. this includes 4 images of your product on a pure white backdrop and 6 images of your product in our lifestyle settings. add your brand elements. play with props. the best part? work with our creative crew to create 2 video assets to show how your product works. utilize your included full-body model to bring your product to life. the Amazon A+ Content premium pack gives you both best practice recommendations. elevated assets. versatility. guaranteed content to convert by taking advantage of the A/B testing features available on the Amazon platform.

The crew will closely follow the predetermined shot list. They will take as many photos as we can in our allotted time slot allowing you to always come back and re-shop your gallery for the standard a la carte pricing.

packs are pre-defined shot lists curated by our team to meet both the creative and technical best practices of various marketplaces and industries. we’ve defined the number of assets and bundled in discounts based on platform recommendations.

any brand registered in the Amazon Brand Registry can now upgrade its product details page to include A+ content - formerly known as Enhanced Brand Content. this rich set of tools can improve sales by 5.6% as it allows you to supercharge your appearance in Amazon search and improve the overall conversion rate of each product details page on Amazon. 

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learn more on Amazon.com

inside this pack you’ll receive 8 photos that will be delivered as 5 infographics according to Amazon A+ Content best practices. This includes 2 images of your product on a pure white background and 6 photos in lifestyle OR color backdrop. choose your own journey with your colored backdrops and an included hand model to bring your product to life. the best part? With the variety of the Amazon A+ Content Basic Pack you can take advantage of the A/B testing features available on the Amazon platform. 

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need more? check out our Amazon A+ Content Premium pack which includes video and a full body model.

soona crew will assemble items that take one hour to assemble. There may be additional costs incurred if your product or shoot requires significant additional prep work

soona offers FREE props in-studio for your shoots that you can view here. Not seeing the props you want? Ship us your own!

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If you're looking for fresh food, beverages or ingredients for your shoot, our stylists can source the items at local stores with our grocery shopping service for $149 + cost of goods.

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Our fashion stylists can:

• Steam your items*
• Pin + fit apparel on models
• Create garment + accessory flatlays

If you're looking to include a mannequin in your shoot you can book our ghost mannequin service starting at $249 for seamless floating shots of your apparel.

There may be additional costs incurred if your product or shoot requires significant additional prepwork

Our fresh ingredient stylists can cut and assemble fresh or pre-cooked food + ingredients that you ship to our studio or are purchased through our grocery shopping service. Our kitchens are prop kitchens - therefore stylists are unable to cook or bake in-studio. If you want cooked or baked meals please use a food delivery service to deliver the meals to our studio the day of your shoot.

You can communicate live with stylists during shoot kick-off calls at the start of a shoot and using the chat feature during the shoot. Please provide clear shot lists and shoot goals before your shoot so our stylists can review and execute on your expectations.

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If you're looking to talk to a soona team member before a shoot for production and shot list support you can use our producer service starting at $999.

Stylists help elevate and evolve an existing brand and shoot concept - they will efficiently recreate the shot list and shoot goals you provide. Our stylists follow your creative direction to setup scenes and capture your vision. Stylists do not define your brand's creative vision or manage your creative project. You must provide a shot list and shoot goals before your shoot for our stylists to review and follow.

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For further assistance building a shot list and help with creative direction, you can use our Producer pro-service. Read more here.

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A stylist is $149 per hour.

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Hot tip! To get 10% off all pro-services, sign up for our Standard membership.

We pride ourselves on bringing everyday people local to our studios into our model directory. This allows us to celebrate diversity, accessibility and inclusivity. We offer a wide range of relatable models who have different levels of experience in production. All soona models undergo a test shoot and all operate under the same soona standards and expectations.

‍

we suggest you make a booking dedicated to just model shots. this may mean you create two bookings - one for model photos and another for non-model photos. for example: if you need 16 photos with no model and 12 photos with a hand model - we suggest you book one hand model shoot in the 10-15 photo range. and book another shoot without a model in the 16-25 photo range. if you have special shoot needs or need help with booking reach out to hey@soona.co for suggestions!

Yes! We highly encourage attendance for all soona shoots, but especially encourage attendance for shoots with models or other pro-services. This is to ensure you can give live feedback to the model(s) and we can capture your content just the way you need it. We will continue shooting if you are not in attendance!

1. create a booking on book.soona.co
‍2. select the number of images you are looking to purchase
3. select your models and any upgrades
4. pay the model booking fee and book your shoot
5. select your top model preferences + model details in your created booking's pro services tab
6. sit back and relax as we book your most preferred available model
7. join your shoot + watch the magic happen!

Log into your soona account to preview our Model Directory at book.soona.co/directory. You can book directly with a model in any city straight from the directory. Or after booking, browse available models in the city you're assigned during Model Selection.

prices at modeling agencies can be variable and booking fees can differ from model to model. there are also usage + renewal fees to use the content after the shoot and there may be extra fees added due to contract negotiations.

at soona you pay a one-time fee that is the same for every soona model. and that’s it! there are no usage or renewal fees - so you never have to worry about where or when you can use your content!

After you complete your booking, complete the action items listed on the details tab of your booking. Once all of your action items are complete and we have your product in studio, we will get you on the schedule for our first available date and time.

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The crew will closely follow the predetermined shot list. They will take as many photos as we can in our allotted time slot allowing you to always come back and re-shop your gallery for the standard a la carte pricing.

soona was founded by Liz Giorgi and Hayley Anderson after realizing how hard and expensive it is to create professional photo & video. Liz and Hayley are a dynamic founding creative team with a shared vision of using tech to enhance the work of creatives and improve access to high-quality custom content.

Your photos live in your gallery! Scroll down on your account until you see the “gallery tab”.

After you complete your booking, you will fill out your general availability. Once we receive your products in studio, our scheduling team will pick a date and time that works best for your availability and to give you the best experience possible based on your shoot goals. You will receive an automated email with your shoot date and time.

Have a conflict with the time ou received? Please let us know asap and we will do our best to get you rescheduled for a time that works better. In the event that you need to reschedule, we require 2 business days notice.

There is no canceling or rescheduling of the free headshots for all bookings.

With the fast pass you can:

• Store your package at the soona studio
• Get fast pass access to scheduling 

Fast Pass allows up to two 20 x 20 x 20 boxes. Oversized items are subject to additional fees. The $49 recurring fee is billed monthly on the day you signed up to the last card on file. Should you cancel storage prior to the end of the month there is no proration in billing.

Note: when making your next booking: select the “my product is already at soona” option.

After you create your booking: under the “ship your products” tab please click “options” and then “use stored products” to let us know which of your stored products we’ll be using on that shoot. Your shoot cannot be scheduled without this!

The free shipping label is only available for shipments within the United States.

Visit the details tab of your booking and scroll down to “ship your products” + “shipping options”. Then select “use stored products” and add the products you’d like us to capture on that booking. This will notify us that your products are already in studio. Once all packages have been added, select "I'm done shipping".

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Visit the details tab of your booking and scroll down to “ship your products”. Select "shipping options" + "add a tracking number". This lets us know your product is on the way. Once all packages have been added, select "I'm done shipping".

You may source and bring in your own model to soona shoots. If you choose to do so, soona will not be responsible or a part of any sourcing efforts, shoot coordination, or contract negotiations.

If you book with a soona model, coordination and full usage rights are included in the cost.

All shoots start with a kickoff call with your creative crew. You will be able to go over the creative details, shot list and the goals for your shoot at this time. If you would like to have a designated point of contact prior to your shoot scheduled time, you can add the Producer pro service to your booking. Learn more about this additonal service here.

If you need to make changes to your order: please email hey@soona.co asap and we will do our best to accommodate changes. We cannot make changes to your order after your edits have been delivered. soona does not provide refunds.

We aim to deliver edited content within 24 hours upon receiving your photo or video order. This timeframe can vary. For infographics, the expected delivery time is within 48 hours.

Absolutely! Sign into your account, select "view account profile" and scroll down. There is a "contributors" section where you can add teammates. They will need to accept the invite and create a profile with the email address you added.

When you purchase content you purchase the license to use the photos in perpetuity. In other words: anywhere for any amount of time! This includes our models as well!

To dig into this more, it's in section 5 of our terms 🤓

At your shoot time, join your crew by clicking into your booking, and then on the little blue chat bubble on the bottom right hand screen. Your crew will be there waiting for you! Please note: this chat is only available during the live shoot. If you need to reach crew prior to or after your booking, please email hey@soona.co.

Enter the promo code on the downpayment screen where it says “promo code”. Make sure to enter this code when booking (NOT when checking out after a shoot). You can apply one promo per build your own booking and cannot apply a promo to an existing booking.

You will receive one free headshot! You can buy additional photos for $39 each.

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Headshots for all is about YOU! If you'd like to bring a friend or pet, create a regular headshot booking and we’ll have fun with everyone.

You have two color options! Gray or baby blue. You can view all of our backdrops here. If you want a color other than gray or baby blue, book a regular headshot booking.

Headshots for all shoots are free and last 15 minutes. If you want to have multiple wardrobe options or pick your own backdrop color, book a regular headshot booking with us to customize your shoot.

We offer email and text support.

Email: hey@soona.co. We respond to all emails within 24 business hours.

Text or call: Reach out to us at 512-270-3331. We do our best to respond to all texts within 1 hour. Monday-Friday 8am-4pm MST.

Rescheduling: You may reschedule your shoot one time by emailing hey@soona.co no later than 2 business days before your booking. We’ll do our best to accommodate a better time.

‍Cancelations: Your booking is good for a full year from the date of purchase. Your booking deposit is non-refundable. If you'd like to cancel your booking: you will forfeit your deposit. Please reach out to hey@soona.co to cancel your booking. You can review our full terms here.

‍Refunds: soona does not provide refunds. If you are not thrilled with your content, we will make it right! Please reach out at hey@soona.co and we’ll work together to create content you love.

We ask for participation on your shoot to ensure you can give real-time feedback to the crew. Please keep an eye out for an email with your scheduled shoot time. If the scheduled time does not work for you, please reach out to hey@soona.co as soon as possible.  You may reschedule up to 2 business days before your shoot time.

Your soona shoot includes one photographer. A stylist provides an extra pair of hands to assist with things like: 

• 5+ items in a single shot
• Swatches or cosmetic textures
• Food or ingredients 
• Apparel that needs to be steamed, styled, folded or pinned
• You want to recreate the style of a shot you saw somewhere else

After you book we review your goals and shot list. Some shoots may require the styling pro service to be executed successfully.

Yes! soona offers full body models, hand models, foot models and pet models. Learn more about soona’s models here. You will select your preferences via the pro services tab after you complete your booking.

We aim to schedule your shoot as quickly as possible once we receive your product. This time can vary depending on lifestyle preference and pro-services.  Shoots with pro services require additional coordination, which may extend the time to schedule your shoot. We recommend always selecting 3 models reflecting high availability. Please double check that you've filled out any and all forms on the pro services tab of your booking. You will receive an email confirmation once we have you on the calendar.

soona provides your first USPS label free! Click on the details tab of your booking and scroll down to the “ship your product” section. Click options + “create shipping label”.

What about return shipping?
During booking, you’ll share your preference for what to do with your product post-shoot.
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Store: soona’s fast pass program stores your product and props in studio until your next shoot. $49 per month.
Return: We’ll send it right back for the cost of the label.
Discard: We’ll safely discard your product in a way that protects your brand.

What editing is included in the $39 photo cost?

Each purchased $39 photo includes touch ups like exposure correction, color correction and one crop. These touch ups bring your photos to life from their raw state! Photos are delivered in 2 versions: a full-resolution JPEG and a web-ready JPEG.

What are the $9 premium edits? 

We offer premium edits for $9 per edit:

• Change background color / pure white
• Product touch-up
• Transparent background
• Buy the raw
• Smooth skin
• Create pattern
• Photoshop it

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Hot tip! If you sign up for a Standard membership, your premium edits are FREE. Learn more here.

We offer 2 types of shoots: Packs and build your own bookings.

Select “build your own” to choose each detail of your shoot and pay a la carte.

Not sure what you'd like? Select a pack! These shoots are discounted and created with ecommerce and social media best practices in mind.

Still have questions? Email our team at hey@soona.co and we will create a customized booking for you based on your goals.

soona is the first virtual studio for product photography. Our platform makes it possible for brands to create affordable content from anywhere. Our mission is to provide quality content for all.

1. Book and share your content goals

2. Ship us your goods (Your first label is on us! select “help me ship” on the details tab of your booking to generate your label)

3. Join your shoot via the blue chat bubble on your dashboard

4. Collaborate with your photographer and give real-time feedback via live chat

5. Shop your content a la carte immediately after your shoot We can’t wait to create together. Book here to get started.

We want to get exactly what you want for your shoot! We'll send a form for you to fill out and make a shopping list for us. Need some ideas? Check out our inspiration page to see what's possible at soona.

Please note: fresh ingredients are sourced at local grocery stores near each studio. Seasons can affect which fruits, vegetable, plants, or flowers are available.

The hand model pro service is just for hands. Please choose a full body model if you’d like to show any parts of the torso, legs, back, or face! If you need just lower legs and feet, you can book a foot model.

Stylists have access to our standard studio props! Any props outside this list can be shipped to our studio. Book our grocery shopping services for any fresh ingredients you may need.