the AI edits you create can be found in your reservation gallery under “my edits” or in your edits album.

you can edit one image at a time. but we are constantly working to improve our tools. to stay in the know about our latest updates be sure to join the list.

the Media Editor tool was designed to be user-friendly and intuitive. you do not need advanced editing skills to use it effectively. it is suitable for both beginners and experienced users alike.

access soona's Media Editor tools anywhere! desktop and mobile support is now available for background color, remove Background, and blur Background functionalities.

.jpg and .png are all supported by the Media Editor tool.

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1. select an image to edit from the main gallery or from a booking gallery
2. select “change background color” from the left sidebar navigation
3. click “change background color”
4. enter a HEX code. adjust hue / tint.  alter lightness and saturation. reset adjustments. 
5. click “save” and download your image

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1. select an image to edit from the main gallery or from a booking gallery
2. select “remove background” from the left sidebar navigation
3. click “remove background”
4. watch the magic ✨
5. click “save” and download your image

you can become a part of preferred by logging into your soona account. click on the purchase credits link in the left navigation. payments can be made directly with a credit card. your photo & video credits are available immediately. the new AI tools will also unlock immediately upon purchase.

you can currently access the media editor if you are a part of the preferred program or purchase preferred credits.

we do not support the scoring or evaluation of competitor listings but are actively working on a feature to empower competitive analysis. 

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Listing Insights only supports Amazon at the moment but we are actively working to connect to other ecommerce platforms. for updates make sure to sign up for our waitlist.

soona does not factor your sales into our scoring system. it is purely an evaluation of the visual content.

no. soona developed this scoring system based on Amazon’s platform requirements. industry best-practices. and our expertise in content creation.

when you connect soona to an Amazon seller account - Listing Insights automatically scans and analyzes the images in each listing. using the power of AI we can help you identify problems and opportunities to improve each listing.

visual performance is an overall measure of how well your listing’s images match Amazon’s best practices and guidelines. this score breaks down into 3 parts: 

1. image quality: do your image files meet the standard for technical and production quality?
2. gallery count: does your gallery or carousel have Amazon’s recommended image count of at least 6 images?
3. visual mix: does your listing use an optimal variety of content types?

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media editor is currently in beta. it’s available on purchased images and for customers enrolled in soona preferred only. click on any purchased image to try it! you can also preview the media editor on unpurchased images. coming soon… media editor for GIFs and video. we know. we can’t wait either!

premium edits are completed by the soona post-production crew. AI edits are completed by you through our media editor tool!

you can purchase discounted photo credits directly with a credit card from our Preferred Checkout Page. your photo & video credits & preferred perks are available immediately. 

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if you need to pay via ACH please email sales@soona.co.

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we can explore payment plans for preferred 200 and above. we want to work with you for the best plan! please reach out to sales@soona.co with your request and we’ll see how we can help.

yes, and this unlocks some serious savings! our most popular bundle is to add 25 discounted video clips or GIFs to your photo preferred plan.

soona is a unique blend of service and technology so we pay out quarterly. 

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We give you a unique URL to use which allows us to track a client’s conversion and transactions. If anything is done offline we will provide a form for you to complete to help us manually tag new customer referrals.

We’re a small but nimble team. Give us a few days after your application and we’ll be in touch. 

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Agencies, apps, marketplaces, and aggregators who want to help scale retail and ecommerce brands as much as we do.

we specifically created these trendsets with social media channels. compelling ads. and website content in mind!

soona created trend sets to simplify the process of content creation for businesses. by providing ready-made setups– businesses can save time and resources while still producing high-quality content.

soona trend sets are expertly curated + ready-made scenes that include handpicked props to effortlessly immerse your products in the holiday spirit. our trend sets are designed to elevate your brand's presence. captivate your customers. and keep your holiday content preparations stress-free.

the two platforms will become integrated over the next year. don’t worry - there’s more to come here!

over 1,000 approved creators have been hand-selected to join trend.io. it is up to you to choose how many different creators you want to work with based on your budget and needs.

not yet! right now you can create directly at Trend.io.

Trend is free to use! pay per creator you hire. credits start at $100.

1. visit trend.io
2. create a project
3. review & approve content creator applications
4. collaborate with creators with in-platform messaging and plan content delivery dates
5. approve and download content to use where you need it with complete licensing rights

Trend is a self-serve platform that hosts a diverse creator network to create photo & video content used primarily for online stores. organic social media content. and paid ads.

packs are pre-defined shot lists curated by our team to meet both the creative and technical best practices of various marketplaces and industries. we’ve defined the number of assets and bundled in discounts based on platform recommendations.

the $93 clip includes color correction + trimming your video + soona delivering an edited MP4. 

video clips are the start and stopping of a recording up to 2 minutes long at 1 camera angle. you can purchase the clips individually at $93 per clip and edit them on your own. or a soona pro can edit your clips together for $93 per clip plus a $99 flat fee. we also have editing add-ons. you can also select pro services (such as a model or styling). this is a prepaid nonrefundable fee and cannot be applied to the purchase of content.

• pro edit $99: if you are combining 2 clips or 20 clips into 1 final video
• add music $49: you tell us the vibe. we’ll add a royalty-free song
• add graphics $49: all logos and graphics must be provided by you! we’ll add to your edit
• add line of text $9: each sentence or text call out is considered one line
• crop video $49: first delivered drop is free! each additional crop is $49

read more about the video editing options here!

1. select the bag icon in the top right corner of the video clips you'd like in your final edit
2. add the $99 pro edit add-on to 1 of the clips in your bag. you may select other add-ons like music. text. or graphics
3. leave detailed notes about the order you’d like the clips in
4. enter payment info. check out. we’ll edit and deliver your final video in 24 hours

video clips are one camera angle for up to 2 minutes. anything longer than 2 minutes will be split into multiple clips. video clips are purchased a la carte for $93 each. we offer a $99 pro edit to combine multiple clips together into one edited video. 

the content we capture within a clip depends on your booking selection.

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we have 1 stop motion pack that is available to book here. 

we have 3 other off-menu custom stop motion options that you can view on our stop motion page. e-mail us at hey@soona.co to let us know which one you'd like to book and we'll take care of the rest!

we have 3 easy video options that are possible without a model: 

1. 360 spin: your product under the bright lights on a 360-degree carousel
2. product b-roll: great for showing texture and packaging‍
3. stop motion: animated photos of your product

for any other video type: a hand or full body model is necessary to interact with your product. once you book your video with a model you’ll be prompted to select your top 3-5 model choices from soona’s model collective.

photo and video bookings must be created separately. we’ll do our best to schedule your bookings efficiently.

our video menu is based on the top-performing videos on ecomm platforms. explore this page to determine what is best for your product and audience. 

check out our most popular video: the how to demo. this video is perfect for your product listing and social channels! another ecomm favorite is our 360 spin video.

step 1 – choose your graphic from the gallery here 

step 2 – after purchasing the Amazon infographic pack you’ll receive a link to our form that will collect the information we need to build this graphic including brand colors. fonts. logo. and copy.

step 3 – our team will take photos that are tailored to your product and the graphic you have chose. We will carefully select the best images from your gallery that fit the chosen graphic. You can then proceed to checkout with 10 images. 

turnaround time: once we receive the copy & information to create your custom graphic it will be delivered within 48 hours after checkout.

‍how to upload + make interactive on amazon:

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step 1: receive the zip file from the soona crew

step 2: the images will be compiled in a viewable order

step 3: upload into your Amazon seller portal

after you book: your shipping address and unique reference # can be found on your booking details page. for more shipping questions see our full FAQs here.

after you book and ship your products: you'll receive an email with your 30-minute shoot date and time. we ask that you attend your virtual shoot from your dashboard so you can give real-time feedback.

this pack is the perfect way for new clients to try soona for FREE! this 30-minute shoot includes soona shooting your products against a white backdrop.

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after you book and ship your products: we'll schedule your shoot (on average shoots are scheduled within 5-10 business days after products have arrive). your photographer will fill a virtual gallery with ecomm photos of your products. order the 5 you want for free. get edited photos in 24 hours! all other images in your gallery are available to shop for $39 + editing.

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looking for a custom shoot where you can pick more backdrops and props? book here!

get ready to add some festive flair with our spring holiday pack. this pack includes 5 holiday-centric photos. a GIF. and a hand model. it is everything you need to make your spring holiday campaigns pop!

stay seasonally relevant and make your socials pop with this sweet Valentine’s Day pack. it includes 3 photos. a GIF. a hand model. and festive props!

this pre-built photo shoot includes our most robust offering for a fashion brand. this pack includes 8 photos with a mix of model poses and mannequin styling to give customers a full view of how the clothes will look and fit.

this pre-built photo shoot includes 6 photos that encapsulate all the angles of your product and 1 360 spin video clip to show off the details. perfect for starting or building a gallery of all your ecomm imagery needs.

press on manicures can withstand small amounts of water, oil, creams or other wet products before the adhesive starts to loosen. if your shoot will require the nails to have excessive exposure to water, creams, or oils, we recommend booking a custom manicure.

plus size mannequins are available at select studios. please send us a note at hey@soona.co for more info.

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no. we currently restrict shopping to grocery stores local to our studio. please use a food delivery service to deliver food from restaurants to our studio. 

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when an item is not available - our stylist will text you to offer a substitution or skip the item. you must opt-in to texting to receive stylists’ texts. 

you can check item availability at major grocery stores we frequently shop at: Whole Foods. Sprouts Farmers Market. Natural Grocers. Kroger. Safeway. Trader Joes. Target Grocery.

stylists hand-select your items and drop them off at our studio before your shoot. 

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we shop at grocery stores local to our studio. we commonly shop at major grocery stores: Whole Foods. Sprouts Farmers Market. Natural Grocers. Kroger. Safeway. Trader Joes. Target Grocery.

grocery shopping is the service that allows you to select 20 items found at grocery stores that our stylists hand select before your shoot.

ghost mannequins are a photo-based technique and are not available with our current video offering.

for the “floating” ghost mannequin effect we recommend using one of our ghost mannequins with removal pieces that allow us to photograph your product consistently and efficiently. if you’d like a model showcased in the photo - we recommend booking a full body model.

tops:

• shirts 
• blouses
• sweaters 
• jackets
• coats

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bottoms: 

• jeans
• trousers
• shorts
• skirts

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other:

• dresses
• underwear
• socks
• swimwear 
• hats

ghost mannequin refers to the post-production technique that removes a mannequin from a photo to achieve a seamless “floating” effect with your product. the final result showcases your products’ tailored shape and fit.

an additional styling service is required to have your product styled in a lifestyle scene or with props during your shoot.

our crew will spend up to 1 hour for assembly before the shoot and up to 1 hour of disassembly after the shoot. if your products require more than 2 hours for assembly and disassembly - you may be required to add multiple furniture assembly add-ons.

to get your nail brand or product looking its best on a model - book with our custom manicure service. the model(s) will take your product to a local salon and have a professional nail tech apply your product before the shoot.

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please prepare to send an extra set or two of your product. one for photographing. and another for our models to take to the nail salon.

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furniture products are larger products usually found in a house. office. or business space. furniture products may require power tools to assemble.

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furniture includes: 

• stools
• chairs
• sofas
• tables & desks
• dressers
• shelves 
• beds

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please share your product assembly instructions via email or ship them with your product. 

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furniture assembly is the service we require when your furniture product ships in multiple pieces and needs to be put together to a complete stage so it's shoot ready.

steaming includes prep time to ensure your items are wrinkle free before your shoot begins. it does not include a stylist on set to style your steamed items. styling will be required if you’d like your items styled on your shoot.

we can steam up to 20 items. more than 20 items will require multiple steaming upgrades.

our crew will ensure your items are steamed before your shoot begins. they will also continue to steam your items during the shoot as needed.

our in-studio crew will steam and prepare your items for your shoot.

we can steam mid to large size wrinkle prone items. we commonly steam:

• apparel
• bed sheets
• duvets
• pillow cases
• curtains
• table cloths
• fabric swatches

an additional styling service is required to have your product styled in a lifestyle scene or with props during your shoot.

our crew will spend up to 30 minutes for assembly before the shoot and up to 30 minutes of disassembly after the shoot. If your products require more than one hour for assembly and disassembly you may be required to add multiple non-furntiture assembly add-ons.

non-furniture products are smaller products that may require materials such as:

• tape
• glue
• scissors
• paint & brushes 
• needles & thread
• staples
• push pins
• hooks
• wires
• command strips
• nails & hammer 
• yarns & strings 
• dyes & fabric coloring 

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non-furniture includes: 

• hanging pieces & wall decor (picture frames + wall art)
• tech devices
• arts and crafts
• puzzles 
• inflatable products (paddle boards)
• tents
• toys

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please share your product assembly instructions via email or ship them with your product.

non-furniture assembly is the service we require when your non-furniture product ships in multiple pieces and needs to be put together to a complete stage so it's shoot ready.

yes! stylists can create texture swatches of your beauty or art products on acrylic surfaces or models (requires a model pro service).

soona offers select FREE props for your shoots. if the prop you're requesting is not on our list - please plan to send us the prop(s) with your product.

if you're looking for food or beverages in your content: add on grocery shopping + your stylist will shop fresh items from local stores before your shoot starts.

during your shoot our stylists efficiently execute the shot list and shoot goals you provide. the stylist follows your creative direction to capture your vision and ensure each shot is high-quality.

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defining your brand's creative vision. creative direction. building your shot list. or managing your creative project are out of the scope of our styling service. you must provide a shot list and shoot goals before your shoot for our stylists to review and follow.

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you can communicate live with stylists during the shoot on the kickoff call and live chat. please provide clear shot lists and shoot goals before your shoot so your stylist can review and execute your expectations.

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if you'd like to discuss your goals and have support building your shot list: add the producer pro service.

a soona stylist brings your vision to life by serving as an extra pair of skilled hands and creative eyes during your shoot. they efficiently execute your shot list as quickly as possible resulting in eye-grabbing imagery that truly allows your product to shine and meets your brand goals.

stylists are essential for shoots with complex shot lists and stylized inspiration images. the photographer focuses on capturing high-quality images. the stylist artfully sets up scenes and adjusts your product and props to achieve your vision.

soona requires styling for the following shoot types:

• 5+ items styled in a single shot
• swatches to highlight texture or color
• food or ingredients styled with your product
• pinned and adjusted clothing and accessories
• bedroom scenes + other decorated lifestyle setups
• to recreate the style of a shot you saw somewhere else

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still not sure? email us at hey@soona.co with your vision or inspiration images and we’ll make a recommendation. after you book and we review your goals: we may require styling if we believe it’s essential to reaching your content goals.

on occasion we have other pet types beyond cats & dogs available. the other pet types available can vary. we recommend using filters during model selection to find our “other” pet types.

yes! attendance is mandatory for all shoots with models. this is to ensure that you can give live feedback to the model(s) and we can capture your content just the way you need it.

our model selection process allows you to filter through our model directory after you book. filter by pet type. weight. and other measurements in order to find the perfect pet for your brand.

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if you’re not seeing a pet type you are looking for - email hey@soona.co with your preferred pet details and we will let you know our options.

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all soona pet models undergo a test shoot to ensure quality photos and direction can be taken. dog models have basic obedience training (sit. stay. lay down) and cats have the proper temperaments to make a shoot successful.

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if your goals require tricks or special commands: provide detailed descriptions about what actions the pet model must be able to perform. our crew + pet model owners will review and assess this information accordingly before agreeing to work on the shoot.

if you would like to have the hair + makeup artist style a person on camera - please email hey@soona.co. 

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our team will assist in your booking process and source an artist that is comfortable being on camera to perform the tasks.

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note: an additional full body model fee will be required on top of the hair + makeup fee.

soona models arrive with natural hair + little to no makeup. all hair + makeup is done by the models at home before they arrive.

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if you wish to have the model’s hair or makeup styled professionally - you must book the hair + makeup service in addition to the full body model.

soona hair and makeup artists can accomplish up to two natural hair + makeup looks within one hour. (we can style + photograph one look about every 30 minutes.)

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if your shoot goals require changing hair or makeup styles during the session be prepared to account for the extra styling time the artist needs to change the look.

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if you have questions about your specific shoot needs + need duration suggestions email hey@soona.co.

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general rule of thumb - 2 people can be styled by 1 hair and makeup artist within a one hour time period.

if you need 4 models styled within one hour - 2 hair and makeup artists will be required. 

if you need 4 models styled within two or more hours - only 1 hair and makeup artist is needed.

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if you have questions about your specific shoot needs - please email hey@soona.co for booking suggestions.

as many as your shoot duration allows! expect around 15 minutes per nail change for the model to remove and reapply a new color.

yes! if you wish to have multiple colors showcased on your model’s nails at one time you must book with multiple press on sets (one for each color). then be sure to describe how you want the nails mixed + matched with as much detail as possible. the models will apply them according to the directions before the shoot begins.

to get your nail brand or product looking its best on a model - book with our custom manicure service. the model(s) will take your product to a local salon and have a professional nail tech apply your product before the shoot.

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please prepare to send an extra set or two of your product. one for photographing. and another for our models to take to the nail salon.

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email hey@soona.co with reference photos of your desired look. we may be able to work some soona magic and provide your request! if your desired nail look is unavailable as a press on - book with our custom manicure service to achieve your shoot goals.

our models are everyday people local to our studios - and our directory is constantly changing! log into your soona account to browse our directory at book.soona.co/directory to see what kinds of people we may have available for your shoot.

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after booking, you’ll filter and select your top preferred models.

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if you can’t find who you’re looking for, email us at hey@soona.co with the details of your preferred model + we will let you know what options are available.

yes! attendance is mandatory for all shoots with models. this is to ensure that you can give live feedback to the model(s) and we can capture your content just the way you need it.

we pride ourselves on bringing everyday people local to our studios into our model directory! this allows us to celebrate diversity + accessibility + inclusivity. 

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our models have a wide variety of experience in production. all models have one test shoot with soona and all operate under the same soona standards and expectations.

model standard wardrobe consists of a casual option (white t-shirt and jeans) and an athletic option (black athletic wear). models will bring both wardrobes to each shoot. click the link above to read more details and see visual examples.

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if you want the models to wear something different - please plan to send us those clothing items. soona will provide your selected model's sizing and measurement information after model selection! we will start scheduling + coordinating your shoot after all wardrobe pieces arrive in studio.

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hot tip: we always recommend sending a few different sizes over to ensure we have a good fit on hand.

soona models arrive with clean nails. natural hair. and little to no makeup. all prep work is done by the models at home before they arrive.

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we have professional hair and makeup or manicure upgrades you may add.