refund and cancellation policy
Shoots may be rescheduled at any time 24 hours prior to your shoot. You may change your booking by contacting us via chat or email. You can choose a new date and time within 10 business days.
If you opt to cancel or fail to reschedule your booking 24 hours prior to your shoot, our booking deposit is non-refundable.
If you fail to show up to a booking, you will not be refunded your booking deposit. soona does not provide refunds for booking deposits after the content has been shot.
Our promise: if we make a mistake, we reshoot it for you at no additional cost. soona does not provide refunds on purchased and edited content.