REFUND AND CANCELLATION POLICY
Shoots may be rescheduled at any time 24 hours prior to your shoot. You may change your booking at any time at book.soona.co or by calling your local studio.
If you opt to cancel your booking, our $393 Booking Fee is non-refundable.
Failure to reschedule your booking 24 hours prior to your shoot will automatically result in your entire booking to be charged to your account.
Failure to show up for a booking will automatically result in your entire booking to be charged to your account.
Our studio runs on hourly bookings. If you are late to your booking that time will not be added to the end of your appointment. Late arrivals may be asked to reschedule a shoot at the discretion of the studio staff. Failure to arrive on time for a booking will automatically result in your entire booking to be charged to your account.
Memberships are charged monthly to the credit card on your account. You may cancel your membership at any time. Upon cancellation, your cloud account will host your content for 30 days. You must download your content within 30 days. Failure to download your content within 30 days may result in your content being deleted. Content is not recoverable after that 30 days.
Memberships can be restarted at any time. If you restart your membership, your unlimited cloud storage account will reset on the date you reinstate billing on your membership.