faqs

you got questions. we got answers.

is soona open right now?

soona is open! you have the choice to come to our Denver and Minneapolis studios or join your virtual shoot from home.

wherever you are, order your content here to get started!

how does soona work?

soona provides professional photo and video creation with a 24 hour turnaround. here’s how it works:

  • order your photo & video here.
  • ship us your products & props.
  • join us in-studio or virtually from anywhere! your photos and video clips will appear live in your dashboard in real time. chat with your soona crew & give live feedback.
  • shop your content and only buy what you like.
  • get edited assets in 24 hours.

it’s like that, y’all. check out our how it works page for more info!

how does pricing work?

our pricing is totally a la carte! photos are $39 each. video clips are $93 each. you only buy what you love! shop your content in real time or come back and buy more later.

we have pro services you can add on during booking. learn more about those here! we also have editing add-ons you can choose upon checkout that you can see on our menu.

what are pro services?

learn about our pro services here! during booking, choose a pro service and we’ll coordinate it for your shoot. pro services are not refundable and cannot be applied to the purchase of content.

how does shipping work?

your first label with soona is FREE! after you create your booking, head to our shipping section to print your first label free.

pack your products cozy and snug in a 12×12 USPS flat rate box up to 70 lbs. send it to us with love and bask in the glow of free shipping (it’s a thing).

send us a return label and we’ll ship it right back to you after the shoot! want to shoot more? amazing! create another booking with us.

what if I need a model or a hand model?

we can coordinate a model for you! during booking you can select a hand model or a full body model and we’ll coordinate that for your shoot. 

the model fee is prepaid and non-refundable. learn more about our pro services here!

 

who creates the ideas and concepts?

see our inspiration page to get your ideas flowing! if you know what you want – that’s great! you can build the shot list with our shot builder on the soona dashboard. we ask that you provide us with some starting points. then our crew can get creative during your shoot! 

what kind of props do you have?

our prop wall has home decor, plants, wooden llamas and a unique assortment depending on the day. we change things up regularly, so let us know what you’re looking for and we’ll let you know if you have it!

if you’d like soona to do your props shopping, select that as a pro service! you provide the list and we’ll do the shopping! if you have a specific request – we ask that you supply that prop. services like Prime are best and fast.

 

what's the bulk discount?

we keep our photos and videos affordable from the get-go so its accessible for all. give us a shout at hey@soona.co for specific requests.

how long will you store my products?

we store products that have an upcoming booking scheduled! if you’ve created the photos and videos you need: you can provide us with a return label and we’ll get your products right back to you. if you’d like us to donate your products, just let us know! 

for our Content Club members we store products at no cost! learn more about Content Club here.

how do I cancel or reschedule?

we can reschedule your shoot up to 24 hours before your booking. call or email your studio manager and we’ll take care of it. our booking deposit is non-refundable if you fail to show up to a booking.

contact info

hey@soona.co

soona Denver
denver@soona.co

soona Minneapolis
minneapolis@soona.co

soona