faqs

you got questions. we got answers.

how does soona work?

soona provides professional photo and video creation with a 24 hour turnaround. here’s how it works:

order your photo & video. ship us your products & props. join your shoot virtually from anywhere. chat with your soona crew & give live feedback. shop your content and only buy what you like. get edited assets in 24 hours. it’s like that, y’all.

is soona open right now?

soona is open and operating virtual shoots. order your content here to get started!

how does pricing work?

our pricing is totally a la carte! photos are $39 each. video clips are $93 each. you only buy what you love! shop your content in real time or come back and buy more later.

check out the pricing page for all the deets.

how do I get started?

simply order your photo & video here! from there you can fill out your shot list and learn where to ship your products.

what if I need a model or a hand model?

we ask our clients to provide the people they’d like to see in their photo & video. we do not currently offer models.

we offer every day hands for $49. the hands in the shot will be the hands of a studio staff member. don’t want to pay? bring your people or we can hook you up with our favorite local talent agencies.

who creates the ideas and concepts?

we can provide a range of inspiration content to get your ideas started. if you know what you want – that’s great! you can build the shot list with our shot list tool.

if you need help – we offer a free content consult for every customer on the first visit. 

what kind of props do you have?

our prop wall has home decor, plants, wooden llamas and a unique assortment depending on the day. we change things up regularly! your studio manager can send you photos of what we’re working with that season.

if you have a specific request – we ask that you supply that prop. services like Prime are best and fast.

what's the bulk discount?

we keep our photos and videos affordable from the get-go so its accessible for all. give us a shout at hey@soona.co for specific requests.

our Content Club members get a free photo, GIF or video clip every month! learn more about Content Club here.

how long will you store my products?

we can keep your products at soona if you decide to book again! if you want your product back – simply provide us a shipping label.

for our Content Club members we store products at no cost! learn more about Content Club here.

how do I cancel or reschedule?

we can reschedule your shoot up to 24 hours before your booking. call or email your studio manager and we’ll take care of it. our booking deposit is non-refundable if you fail to show up to a booking.

contact info

hey@soona.co
(303) 748-7743

soona Denver
denver@soona.co
(303) 748-7743

soona Minneapolis
minneapolis@soona.co
(612) 443-1750

soona