how does soona work?
Plan a shoot in minutes - not days
Share your goals & plan your shoot in just a few steps. Select & pay for models & upgrades at this time.
Join your shoot & approve selects in real-time
Attend the live shoot from the platform. Collaborate with your photographer & give approvals in real time.
Order assets & get edits in 24 hours
Purchase what you love for $39 per photo + editing and $93 per video clip. Get free editing & assets in 24 hours with the Standard plan.
Optimize & improve performance
Measure listing performance over time, get actionable recommendations & instantly generate brand-ready imagery using AI.
frequently asked questions about soona
what’s included?
whether you want to focus on one product or three we take the crispiest and cleanest images of your product from all angles. stitch them together. create a 10-second video to show off your product. how does it work? if you send us 3 products we’ll create 1 spin video for each product. if you have 1 product we’ll work those angles and get you 3 different spin videos.
what is soona? how do I get started?
soona is the first virtual studio for product photography. Our platform makes it possible for brands to create affordable content from anywhere. Our mission is to provide quality content for all.
1. Book and share your content goals
2. Ship us your goods (Your first label is on us! select “help me ship” on the details tab of your booking to generate your label)
3. Join your shoot via the blue chat bubble on your dashboard
4. Collaborate with your photographer and give real-time feedback via live chat
5. Shop your content a la carte immediately after your shoot We can’t wait to create together. Book here to get started.
what’s included?
inside this pack you’ll receive 10 images based on Amazon A+ Content best practices. this includes 4 images of your product on a pure white backdrop and 6 images of your product in our lifestyle settings. add your brand elements. play with props. the best part? work with our creative crew to create 2 video assets to show how your product works. utilize your included full-body model to bring your product to life. the Amazon A+ Content premium pack gives you both best practice recommendations. elevated assets. versatility. guaranteed content to convert by taking advantage of the A/B testing features available on the Amazon platform.
does soona provide models?
Yes! soona offers full body models, hand models, foot models and pet models. Learn more about soona’s models here. You will select your preferences via the pro services tab after you complete your booking.
how will I know what models I can book with?
All soona models are everyday people local to our studios. We have a wide variety of ages, skin tones, and genders. Log into your soona account to view our Model Directory at book.soona.co/directory, or view available models in your booking's assigned city via Model Selection.
Specific model details (such as measurements) can be accessed at any point in the directory or in the model selection process.
how do packs work?
packs are pre-defined shot lists curated by our team to meet both the creative and technical best practices of various marketplaces and industries. we’ve defined the number of assets and bundled in discounts based on platform recommendations.
what is the try soona pack?
this pack is the perfect way for new clients to try soona for FREE! this 30-minute shoot includes soona shooting your products against a white backdrop.
after you book and ship your products: we'll schedule your shoot (on average shoots are scheduled within 5-10 business days after products have arrive). your photographer will fill a virtual gallery with ecomm photos of your products. order the 5 you want for free. get edited photos in 24 hours! all other images in your gallery are available to shop for $39 + editing.
looking for a custom shoot where you can pick more backdrops and props? book here!
what kind of content can I get with Trend?
Trend is a self-serve platform that hosts a diverse creator network to create photo & video content used primarily for online stores. organic social media content. and paid ads.
how do packs work?
Packs have pre-defined shot lists curated by our team to meet both the creative and technical best practices of various marketplaces and industries. We've defined the number of assets and bundled in discounts based on platform recommendations.
what are trend sets?
soona trend sets are expertly curated + ready-made scenes that include handpicked props to effortlessly immerse your products in the holiday spirit. our trend sets are designed to elevate your brand's presence. captivate your customers. and keep your holiday content preparations stress-free.
What are the key elements of an effective product description?
An effective product description should be clear, concise, and informative. It should accurately describe product details, including key features, benefits, and uses. Write product descriptions in a way that appeals to your target audience and highlights the unique selling points of the product.
How do I write a good product description on Amazon?
Write a concise description that abides by Amazon’s guidelines while also setting your products apart from the rest. Focus on key benefits, highlight differentiators, and format with a bulleted list or two to make it scannable. Write product descriptions to outline attributes, advantages, and applications. Craft the keyword rich description with an appeal tailored to your target audience, emphasizing the distinctive selling propositions of the product.
What are the key elements of an effective Shopify product description?
The key elements of an effective Shopify product description are:
- Clear and descriptive title
- Compelling introduction
- Detailed product information
- Bullet points or lists
- High-quality product photos and videos
- Social proof or customer reviews
- Clear call to action
- SEO optimization
When will we receive the edits?
We aim to deliver edited content within 24 hours upon receiving your photo or video order. This timeframe can vary. For infographics, the expected delivery time is within 48 hours.
What is ad creative?
Ad creative refers to the visual and textual elements used in advertising to convey a message and attract the target audience's attention. This includes graphics, videos, images, copy, and other multimedia components designed to promote a product, service, or brand effectively.
What plan is best for me?
Chat with sales! Here are some tips from the crew:
For 1 shoot per year & access to AI studio to generate new assets each month → Basic plan
For 2-3 shoots per year with models or styling, access to AI studio to generate unlimited assets each month, save money on editing, pro services → Standard plan
For quarterly or monthly content creation, get dedicated support and account management, save money and unlock flexible monthly payments → Enterprise plans
Fast, cost-effective, and on-brand? What’s the catch?
soona works thanks to a combination of logistics wizardry and purpose-built technology led by award-winning creatives and ecommerce industry veterans. Our unique approach puts economies of scale to work to create savings at higher outputs where the traditional agency model would struggle to keep up.
Put simply, we’ve used software to replace the tasks that used to take dozens of emails, spreadsheets and phone calls to sort out. That helps us get to set faster and deliver more content to you in less time—all while building meaningful career progression for the top 1.5% of creatives in our markets.
what to expect during your shoot:
The crew will closely follow the predetermined shot list. They will take as many photos as we can in our allotted time slot allowing you to always come back and re-shop your gallery for the standard a la carte pricing.
what does free premium photo editing include?
For our standard membership & enterprise packages: free premium photo editing & video add-ons are included! You may select each premium add-on on your photos or videos during checkout. Any additional variants or revisions after your initial order are $9+ each.
With the studio pass & basic membership: each $39 photo includes one complimentary touch-up after purchase. If your photos or videos need more custom editing: premium add-ons are $9+ each.
what is A+ content?
any brand registered in the Amazon Brand Registry can now upgrade their product details page to include A+ content - formerly known as Enhanced Brand Content. this rich set of tools can improve sales by 5.6% as it allows you to supercharge your appearance in Amazon search and improve the overall conversion rate of each product details page on Amazon.
learn more on Amazon.com
you received my product - how long until we can shoot?
We aim to schedule your shoot as quickly as possible once we receive your product. This time can vary depending on lifestyle preference and pro-services. Shoots with pro services require additional coordination, which may extend the time to schedule your shoot. We recommend always selecting 3 models reflecting high availability. Please double check that you've filled out any and all forms on the pro services tab of your booking. You will receive an email confirmation once we have you on the calendar.
what to expect during your shoot:
The crew will closely follow the predetermined shot list. They will take as many photos as we can in our allotted time slot allowing you to always come back and re-shop your gallery for the standard a la carte pricing.
what if I need shots above the elbow? or want to feature other body parts?
For content that features anything more than hands (face, upper arms, torso, legs, feet), book a full body model!
Hand only shots can also be achieved with a full body model.
how do I get started with Trend?
- visit trend.io
- create a project
- review & approve content creator applications
- collaborate with creators with in-platform messaging and plan content delivery dates
- approve and download content to use where you need it with complete licensing rights
what do I need to do?
after you book and ship your products: you'll receive an email with your 30-minute shoot date and time. we ask that you attend your virtual shoot from your dashboard so you can give real-time feedback.
is the Media Editor tool user-friendly for beginners or does it require advanced editing skills?
The Media Editor tool was designed to be user-friendly and intuitive. You do not need advanced editing skills to use it effectively. It is suitable for both beginners and experienced users alike.
can I use Media Editor on mobile devices or is it desktop only?
You can access soona's Media Editor tools anywhere! Desktop and mobile support is now available for background color, remove background, and blur background functionalities.
what file formats are supported by the Media Editor tool?
.jpg and .png are all supported by the Media Editor tool.
how can I change the background color?
- Select an image to edit from the main gallery or from a booking gallery
- Select “change background color” from the left sidebar navigation
- Click “change background color”
- Enter a HEX code. Adjust hue / tint. Alter lightness and saturation. Reset adjustments.
- Click “save” and download your image
how do I remove background from image?
- Upload your image to the soona Media Editor from your device or select an image from your soona gallery.
- Watch the magic
- Download your edited image
- Publish your image to your Amazon or Shopify store
is the Media Editor tool free?
On a free subscription, you will have limited access to the soona Media Editor tool. You will be able to download low-res, watermarked assets. In order to download hi-res assets, you will have to be a paid subscriber. You can view our paid plans here.
can I compare my listing to a competitor’s listing?
we do not support the scoring or evaluation of competitor listings but are actively working on a feature to empower competitive analysis.
will you support other e-commerce platforms (i.e. Shopify, Etsy, etc.)?
Listing Insights only supports Amazon at the moment but we are actively working to connect to other ecommerce platforms. for updates make sure to sign up for our waitlist.
FAQs
you've got questions.
we've got the answers.
not seeing your question above? please email us at hey@soona.co and we will respond within 24 hours!