Where can I get help?

If you still have questions, you can email our support team at hey@soona.co or text us during support hours (Monday-Friday 8am-4pm MST) at 512-270-3331.

Where do I find my photos?

You can find your completed photos in the gallery tab of your soona booking. You will receive an automated email once your photos have been completed.

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When will my photos be ready?

We will aim to have your photos completed within 10 business days of the product’s arrival in our Denver studio. Once complete, you will receive an email that your photos are ready to download and use at iStock Gen AI!

Are there any products not eligible for this pack?

Oversized products (such as mattresses, ice baths or kayaks) or items that require additional costs or services are not eligible for packs and may require a custom photoshoot. If you’re unsure if your product qualifies, please contact us at hey@soona.co.

I booked the soona iStock Product Pack - now what?

We’re excited to partner with you for some fresh, new content! Just ship your product to the soona address provided in the details tab of your booking. You can create a shipping label directly through our platform, ship with your preferred carrier or ship directly from your website. Please make sure to include the REF number! Once your product arrives in the studio, we’ll get to work! You can expect your 3 iStock Product Pack images to be completed within 10 business days of the product’s arrival in our Denver studio.