why don’t you offer phone support?

at soona, we have a crew commitment to providing the best support experience possible. to ensure efficient and thorough responses to your inquiries, we have chosen to focus on email and live chat. by centralizing our support through written channels, we can maintain detailed records of all interactions, allowing our crew to better understand and address your specific needs. this also enables us to provide documentation and step-by-step instructions when necessary, contributing to a more streamlined and effective support process. thank you!